Guest Service Supervisor | Flexible Hours & Growth

Global Montello Group Corp; Peterborough (NH); On-site; USD 50,548,000 - 59,785,000; Full time

Benefits offered by this job

Health Insurance

401k Match

Tuition Reimbursement

Career Development

Job summary

Global Partners LP seeks a Guest Service Supervisor to oversee staff, ensure store objectives are met, and manage daily operations for a seamless guest experience. You will coach team members, greet guests, and uphold safety, quality, and policy standards in a fast-paced retail setting.

The role emphasizes cash handling, POS operations, stock management, and timely responses to guest inquiries, with flexible hours and a focus on teamwork and community-minded service.

Qualifications

• Must be available to work flexible hours including day, nights, weekends or holidays.
• Must be at least 18 years of age.
• Ability to freely access all areas of the store including selling floor, stock area, and register area.

Responsibilities

• Supervise employees making sure they are performing all the job duties implemented by management.
• Coaching employees by giving them constructive feedback to help perform certain tasks.
• Greet guests and provide an enjoyable shopping experience for everyone.
• Adhere to the execution of established safety, security, quality and store operations policies, procedures, and practices.
• Operate the point of sale pursuant to corporate standards; maintain proper cash levels (including employees being supervised).
• Ensure all store housekeeping functions are completed (cleaning, dusting, sweeping, mopping, emptying trash etc.).
• Ensure the 24/7 execution of all guest service programs and processes.
• Responsible for all cash processes which includes deposit preparation, lottery, gift cards, and checks where applicable.
• Always replenishes products to ensure in-stock conditions.
• Address inquiries and complaints from guests.
• Check in external and internal vendors per established guidelines.

Education

High School Diploma

Job description

Global Partners LP seeks a Guest Service Supervisor to oversee staff, ensure store objectives are met, and manage daily operations for a seamless guest experience. You will coach team members, greet guests, and uphold safety, quality, and policy standards in a fast-paced retail setting.

The role emphasizes cash handling, POS operations, stock management, and timely responses to guest inquiries, with flexible hours and a focus on teamwork and community-minded service.