Guest Service Supervisor — Lead & Grow with Flexible Hours

Global Partners LP; Greenwich (CT); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Competitive salaries

Health & Wellness

401k with match

Tuition reimbursement

Job summary

Global Partners LP is seeking a Guest Service Supervisor to lead staff and ensure efficient store operations. The role includes supervising employees, coaching, greeting guests, and upholding safety and quality standards in a retail environment.

The position involves operating the POS, managing cash processes, and maintaining stock levels while ensuring superb guest experiences across shifts.

Qualifications

• Must be available to work flexible hours including days, nights, weekends and holidays.
• Must be at least 18 years of age.
• Ability to access all areas of the store.
• Ability to lift up to 25 lbs.
• Reliable transportation.

Responsibilities

• Supervise employees making sure they are performing all the job duties implemented by management.
• Coaching employees by giving them constructive feedback to help perform certain tasks.
• Greet guests and provide an enjoyable shopping experience for everyone.
• Adhere to the execution of established safety, security, quality and store operations policies, procedures, and practices.
• Operate the point of sale pursuant to corporate standards; maintain proper cash levels (including employees being supervised).
• Ensure all store housekeeping functions are completed (cleaning, dusting, sweeping, mopping, emptying trash etc.).
• Ensure the 24/7 execution of all guest service programs and processes.
• Responsible for all cash processes which includes deposit preparation, lottery, gift cards, and checks where applicable.
• Always replenishes products to ensure in-stock conditions.
• Address inquiries and complaints from guests.
• Check in external and internal vendors per established guidelines.

Skills

Supervision

Coaching

Guest service

Cash handling

POS operation

Safety & standards

Housekeeping

Inventory replenishment

Guest inquiries

Vendor check-in

Education

High School Diploma

Tools

POS system

Job description

Global Partners LP is seeking a Guest Service Supervisor to lead staff and ensure efficient store operations. The role includes supervising employees, coaching, greeting guests, and upholding safety and quality standards in a retail environment.

The position involves operating the POS, managing cash processes, and maintaining stock levels while ensuring superb guest experiences across shifts.