Guest Service Supervisor

Global Partners LP; Concord (NH); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a Guest Service Supervisor to enhance guest experiences and lead a dedicated team. In this pivotal role, you will supervise staff, ensure operational excellence, and foster a welcoming environment for guests. With a focus on innovation and community support, this company offers a dynamic workplace where your contributions can truly make a difference. If you are passionate about delivering exceptional service and are ready to grow your career, this opportunity is perfect for you.

Benefits

Health and wellness benefits

401(k) plan with company match

Tuition reimbursement

Competitive salary

Qualifications

• Flexible availability including days, nights, weekends, and holidays.
• Reliable transportation and valid driver's license.

Responsibilities

• Supervise staff and ensure job duties are performed effectively.
• Coach team members with constructive feedback.
• Handle guest inquiries and complaints.

Skills

Exceptional guest service skills

Strong relationship-building skills

Attention to detail

Problem-solving abilities

Leadership qualities

Education

High School Diploma or GED

Job description

Job Description:

We are looking to add a Guest Service Supervisor (GSS) to our team. The GSS will be responsible for providing exceptional guest experiences while ensuring all store tasks are completed efficiently. We value your interest in joining us and want to highlight what sets us apart.

Global Partners LP has been serving communities for over 90 years, offering a range of services from Alltown Fresh, known for its chef-led creations, to a vast network of over 50 liquid energy terminals across the eastern seaboard. We are committed to innovation, energy transition initiatives like GlobalGLO, and community support through charitable work.

As we look to the future, we seek passionate individuals with innovative ideas to contribute to our growth. If you're motivated by progress, Global Partners offers opportunities to advance your career.

The Energy You Bring

• Genuine care for guests, pride in your work, and a heart-driven approach.
• Exceptional guest service skills, including greeting and farewell with a friendly demeanor.
• Confidence and eye contact when engaging with guests.
• Strong relationship-building skills to connect with guests and colleagues.
• Trustworthiness and responsibility.
• Attention to detail and excellent organizational skills.
• Problem-solving abilities to handle issues effectively.
• Self-motivation and decision-making skills.
• Leadership qualities to direct others and prioritize tasks.

Responsibilities

• Supervise staff, ensuring job duties are performed effectively.
• Coach team members with constructive feedback.
• Greet guests and ensure a pleasant shopping experience.
• Follow safety, security, quality, and operational policies.
• Operate the point of sale system and manage cash processes.
• Maintain store cleanliness and organization.
• Implement guest service programs consistently.
• Manage cash deposits, lottery, gift cards, and checks.
• Replenish stock to maintain in-stock conditions.
• Handle guest inquiries and complaints.
• Check in vendors according to guidelines.

Benefits

• Competitive salary and growth opportunities with our Talent Development Team.
• Health and wellness benefits including Medical, Dental, Vision, and Life Insurance.
• 401(k) plan with company match.
• Tuition reimbursement after six months of employment.

Interview Process

• Interested candidates should apply to be reviewed by our hiring team.
• Qualified candidates will be contacted for interviews, which may be in person or via Zoom.

Qualifications

• Flexible availability including days, nights, weekends, and holidays.
• Efficiency and organizational skills.
• Minimum age of 18 years.
• Reliable transportation and valid driver's license.
• Ability to access all store areas and lift up to 25 lbs.
• Ability to work in varying temperatures.

Education

High School Diploma or GED required.

We value passion and potential. If you are enthusiastic and believe you can make a difference, we encourage you to apply, even if you don't meet every qualification. We embrace diversity and equal opportunity in our hiring practices.

Additional Information

Global Partners LP is an equal opportunity employer. For accommodations during the application process, contact our recruiting department at 781-891-4000.

*Disclaimer: We do not use lie detector tests in our employment process, in accordance with applicable laws.