Guest Service Supervisor

Global Partners LP; Bow (NH); On-site; USD 30,000 - 50,000; Full time

Job summary

Join a forward-thinking company as a Guest Service Supervisor where your passion for guest experiences will shine. You'll lead a team to ensure top-notch service while managing store operations. This role offers growth opportunities and a chance to be part of a dedicated team focused on community and innovation. With competitive salaries and comprehensive health benefits, you'll thrive in a supportive environment that values your contributions. If you're ready to make a difference and grow your career, this is the perfect opportunity for you.

Benefits

Health & Wellness benefits

401k plan with employer match

Tuition reimbursement

Competitive salaries

Qualifications

• Flexible availability including days, nights, weekends, and holidays.
• Reliable transportation and valid driver's license.

Responsibilities

• Supervise employees ensuring they perform all job duties as directed.
• Greet guests and provide an enjoyable shopping experience.
• Coach employees by providing constructive feedback.

Skills

Guest Service Skills

Problem-Solving Techniques

Relationship-Building Skills

Organizational Skills

Decision-Making

Education

High School Diploma or GED

Job description

Job Description:

We are looking to add a Guest Service Supervisor (GSS) to our family. Our GSS will be responsible for driving top-notch guest experience while facilitating the completion of all store-level tasks. We know you have many choices when choosing where to work. And what you really want to know before applying is, "What differentiates us from the rest?"

For over 90 years, Global Partners LP has been delivering the energy our communities need to grow, move, and thrive. From Alltown Fresh, with its innovative chef-led creations and guest-focused retail experience, to our vast network of over 50 liquid energy terminals across the eastern seaboard and beyond, Global Partners' integrated network of businesses delivers value day-in and day-out to our guests and customers across the US. At Global Partners, we embrace the future, investing in the energy transition with initiatives like GlobalGLO and supporting the communities in which we operate with our charitable work.

We're excited for the next 90 years at Global Partners and what innovative new ideas we can bring to our guests and customers in the future. We're looking for passionate people with great ideas to contribute to our company's future. If you're motivated by what's next, Global Partners can provide you the opportunities to push your career to the next level.

Energy You Bring

• You work from your heart, genuinely love to take care of guests, and demonstrate pride in your work.
• You display a guest-first mentality and showcase your exceptional guest service skills by providing pleasant greeting and parting remarks to everyone.
• You are confident and make eye contact with guests.
• You have superior relationship-building skills and can establish a connection with guests and associates.
• You are trustworthy and responsible.
• You are detail-oriented and have excellent organizational skills.
• You defuse issues by utilizing problem-solving techniques.
• You are a proven self-starter with demonstrated ability to make decisions.
• You direct others and prioritize tasks.

Responsibilities

• Supervise employees ensuring they perform all job duties as directed by management.
• Coach employees by providing constructive feedback to improve performance.
• Greet guests and provide an enjoyable shopping experience.
• Adhere to safety, security, quality, and store operation policies and procedures.
• Operate the point of sale system according to corporate standards; maintain proper cash levels.
• Ensure all housekeeping functions are completed (cleaning, dusting, sweeping, mopping, trash).
• Execute all guest service programs and processes 24/7.
• Handle cash processes including deposits, lottery, gift cards, and checks where applicable.
• Replenish products to ensure in-stock conditions.
• Address inquiries and complaints from guests.
• Check in external and internal vendors according to guidelines.

Benefits

• Competitive salaries and growth opportunities with a dedicated Talent Development Team.
• Health & Wellness benefits including Medical, Dental, Vision, and Life Insurance.
• 401k plan with employer match.
• Tuition reimbursement after 6 months of service.

Interview Process

• Interested candidates should apply to start the process.
• Resumes are reviewed by the hiring manager; suitable candidates are contacted for interviews.
• Interviews may be in person or via Zoom, with additional information provided as needed.

Qualifications

• Flexible availability including days, nights, weekends, and holidays.
• Efficient and organized.
• At least 18 years old.
• Reliable transportation and valid driver's license.
• Ability to access all store areas and lift up to 25 lbs.
• Ability to work in varying temperatures.

Education

High School Diploma or GED required.

We value passion and potential. If you're enthusiastic about this position and believe you can make a meaningful impact, we encourage you to apply even if you don't meet every requirement. We embrace diversity and equal opportunity in our hiring process.