Guest Service Supervisor

Global Partners LP; Williston (VT); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a passionate Guest Service Supervisor to enhance the guest experience and lead store operations. This role involves supervising employees, providing exceptional guest service, and ensuring store cleanliness and safety. With a focus on relationship-building and problem-solving, you will play a key role in creating a welcoming environment for guests. The company values diversity and offers competitive salaries along with health and wellness benefits. If you are motivated by making a difference and thrive in a dynamic environment, this opportunity is perfect for you.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k) Plan with Company Match

Tuition Reimbursement

Qualifications

• Must be at least 18 years old and possess reliable transportation.
• Flexible hours including days, nights, weekends, and holidays.

Responsibilities

• Supervise employees and ensure they perform all assigned duties.
• Greet guests and provide an enjoyable shopping experience.
• Manage cash processes and address guest inquiries.

Skills

Guest Service Skills

Problem-Solving Techniques

Organizational Skills

Relationship-Building Skills

Decision-Making

Education

High School Diploma or GED

Job description

We are looking to add a Guest Service Supervisor (GSS) to our family. Our GSS will be responsible for driving top-notch guest experience while facilitating the completion of all store-level tasks. We know you have many choices when choosing where to work. And what you really want to know before applying is, "What differentiates us from the rest?"

About Global Partners LP

For over 90 years, Global Partners LP has been delivering the energy our communities need to grow, move, and thrive. From Alltown Fresh, with its innovative chef-led creations and guest-focused retail experience, to our vast network of over 50 liquid energy terminals across the eastern seaboard and beyond, Global Partners' integrated network of businesses delivers value day-in and day-out to our guests and customers across the US. We embrace the future, investing in the energy transition with initiatives like GlobalGLO and supporting the communities in which we operate with our charitable work.

Our Future

We're excited for the next 90 years at Global Partners and what innovative new ideas we can bring to our guests and customers. We're looking for passionate people with great ideas to contribute to our company's future. If you're motivated by what's next, Global Partners can provide you the opportunities to push your career to the next level.

Energy You Bring

• You work from your heart, genuinely love to take care of guests, and demonstrate pride in your work.
• You display a guest-first mentality and showcase your exceptional guest service skills by providing pleasant greeting and parting remarks to everyone.
• You are confident and make eye contact with guests.
• You have superior relationship-building skills and can establish a connection with guests and associates.
• You are trustworthy and responsible.
• You are detail-oriented and have excellent organizational skills.
• You defuse issues by utilizing problem-solving techniques.
• You are a proven self-starter with demonstrated ability to make decisions.
• You can direct others and prioritize tasks.

Responsibilities

• Supervise employees ensuring they perform all assigned duties.
• Coach employees through constructive feedback.
• Greet guests and provide an enjoyable shopping experience.
• Adhere to safety, security, quality, and store operation policies.
• Operate the point of sale system and maintain proper cash levels.
• Ensure store cleanliness and upkeep.
• Execute guest service programs and processes consistently.
• Manage cash processes, including deposits, lottery, gift cards, and checks.
• Replenish products to maintain in-stock conditions.
• Address guest inquiries and complaints.
• Check in vendors according to guidelines.

Benefits

• Competitive salaries and growth opportunities.
• Health and wellness benefits including Medical, Dental, Vision, and Life Insurance.
• 401(k) plan with company match.
• Tuition reimbursement after 6 months of service.

Interview Process

1. Apply for the role.
2. Resume review by hiring manager.
3. Interviews conducted in person or via Zoom.

Qualifications

• Flexible hours including days, nights, weekends, and holidays.
• Efficient and organized.
• At least 18 years old.
• Reliable transportation and valid driver’s license.
• Ability to access all store areas and lift up to 25 lbs.
• Ability to work in varying temperatures.

Education

High School Diploma or GED required.

We value passion and potential. If you are enthusiastic and believe you can make a difference, we encourage you to apply, even if you don’t meet every qualification. We embrace diversity and equal opportunity employment.