Guest Service Supervisor

Global Partners LP; East Barre (VT); On-site; USD 32,000 - 48,000; Full time

Job summary

An established industry player is seeking a Guest Service Supervisor who is passionate about delivering exceptional guest experiences. This role involves supervising staff, ensuring adherence to safety and quality standards, and maintaining a welcoming environment for guests. With opportunities for growth and a commitment to employee well-being, this position offers a chance to be part of a forward-thinking company dedicated to community support and innovative service. If you thrive in a dynamic environment and enjoy making a difference, this is the perfect opportunity for you.

Benefits

Competitive Salaries

Health and Wellness Benefits

401k Plan with Company Match

Tuition Reimbursement

Qualifications

• Ability to work flexible hours, including nights and weekends.
• Reliable transportation and valid driver's license required.

Responsibilities

• Supervise employees and ensure effective performance.
• Greet guests and ensure an enjoyable shopping experience.
• Maintain store cleanliness and safety standards.

Skills

Guest Service Skills

Problem-Solving Techniques

Organizational Skills

Communication Skills

Education

High School Diploma or GED

Job description

We are looking to add a Guest Service Supervisor (GSS) to our family. Our GSS will be responsible for driving top-notch guest experience while facilitating the completion of all store-level tasks. We know you have many choices when choosing where to work. And what you really want to know before applying is, "What differentiates us from the rest?"

About Global Partners LP

For over 90 years, Global Partners LP has been delivering the energy our communities need to grow, move, and thrive. From Alltown Fresh, with its innovative chef-led creations and guest-focused retail experience, to our vast network of over 50 liquid energy terminals across the eastern seaboard and beyond, Global Partners' integrated network of businesses delivers value day-in and day-out to our guests and customers across the US. We embrace the future, investing in the energy transition with initiatives like GlobalGLO and supporting our communities through charitable work.

Our Future and Opportunities

We're excited for the next 90 years at Global Partners and the innovative ideas we can bring to our guests and customers. We're looking for passionate people with great ideas to contribute to our company's future. If you're motivated by what's next, Global Partners can provide opportunities to push your career to the next level.

The Energy You Bring

• You work from your heart, genuinely love taking care of guests, and take pride in your work.
• You demonstrate a guest-first mentality and showcase exceptional guest service skills by providing pleasant greetings and farewells.
• You are confident, make eye contact, and build relationships with guests and associates.
• You are trustworthy, responsible, detail-oriented, and organized.
• You effectively resolve issues using problem-solving techniques.
• You are a self-starter capable of making decisions and directing others.

Responsibilities

• Supervise employees to ensure they perform their duties effectively.
• Coach employees with constructive feedback.
• Greet guests and ensure an enjoyable shopping experience.
• Adhere to safety, security, quality, and store policies.
• Operate the point of sale system and maintain proper cash levels.
• Maintain store cleanliness and safety standards.
• Execute guest service programs consistently.
• Handle cash processes, deposits, lottery, gift cards, and checks.
• Ensure products are replenished and in-stock.
• Address guest inquiries and complaints.
• Check in vendors according to guidelines.

Benefits

• Competitive salaries and growth opportunities.
• Health and wellness benefits including medical, dental, vision, and life insurance.
• 401k plan with company match.
• Tuition reimbursement after 6 months of service.

Interview Process

1. Apply for the role.
2. Resume review by hiring manager.
3. Interviews conducted either in person or via Zoom.

Qualifications

• Availability to work flexible hours, including days, nights, weekends, and holidays.
• Efficiency and organization skills.
• At least 18 years old.
• Reliable transportation and a valid driver's license.
• Ability to access all store areas and lift up to 25 lbs.
• Ability to work in varying temperatures.

Education

High School Diploma or GED required.

We value passion and potential. If you're enthusiastic and believe you can make a difference, we encourage your application, even if you don't meet every requirement. We celebrate diversity and are committed to equal opportunity employment.