Guest Service Supervisor

Global Partners LP; Essex Junction (VT); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a passionate Guest Service Supervisor to enhance the guest experience and lead a dedicated team. This role emphasizes exceptional service, effective supervision, and maintaining operational excellence. As a key member of the team, you'll have the opportunity to shape a welcoming environment while ensuring that store operations run smoothly. If you thrive in a dynamic setting and are committed to delivering top-notch service, this position offers a chance to grow your career in a supportive and inclusive workplace.

Benefits

Health and Wellness Benefits

401(k) Plan with Matching Contributions

Tuition Reimbursement

Competitive Salary

Qualifications

• Must be at least 18 years old with reliable transportation.
• Ability to work flexible hours including nights and weekends.

Responsibilities

• Supervise and coach employees to ensure effective performance.
• Greet guests and ensure a pleasant shopping experience.
• Maintain store cleanliness and safety standards.

Skills

Guest Service Skills

Problem-Solving Techniques

Organizational Skills

Leadership

Education

High School Diploma or GED

Job description

We are looking to add a Guest Service Supervisor (GSS) to our family. Our GSS will be responsible for driving top-notch guest experience while facilitating the completion of all store-level tasks. We know you have many choices when choosing where to work. And what you really want to know before applying is, "What differentiates us from the rest?"

About Global Partners

For over 90 years, Global Partners LP has been delivering the energy our communities need to grow, move, and thrive. From Alltown Fresh, with its innovative chef-led creations and guest-focused retail experience, to our vast network of over 50 liquid energy terminals across the eastern seaboard and beyond, Global Partners' integrated network of businesses delivers value day-in and day-out to our guests and customers across the US. We embrace the future, investing in the energy transition with initiatives like GlobalGLO and supporting our communities through charitable work.

Our Vision

We're excited for the next 90 years at Global Partners and what innovative new ideas we can bring to our guests and customers. We are looking for passionate people with great ideas to contribute to our company's future. If you're motivated by what's next, Global Partners can provide you the opportunities to advance your career.

Energy You Bring

• Work from your heart, genuinely love taking care of guests, and take pride in your work.
• Display a guest-first mentality and showcase exceptional guest service skills, including greeting and parting remarks.
• Be confident, make eye contact, and build relationships with guests and associates.
• Be trustworthy, responsible, detail-oriented, and organized.
• Use problem-solving techniques to defuse issues.
• Be a self-starter with decision-making abilities.
• Lead others and prioritize tasks effectively.

Responsibilities

• Supervise employees to ensure they perform their duties effectively.
• Coach employees with constructive feedback.
• Greet guests and ensure an enjoyable shopping experience.
• Adhere to safety, security, quality, and store operation policies.
• Operate the point of sale system and maintain proper cash levels.
• Maintain store cleanliness and safety standards.
• Execute guest service programs and processes 24/7.
• Handle cash processes, deposits, lottery, gift cards, and checks.
• Ensure products are replenished and in-stock.
• Address guest inquiries and complaints.
• Check in vendors following established guidelines.

Benefits

• Competitive salary and growth opportunities.
• Health and wellness benefits including medical, dental, vision, and life insurance.
• 401(k) plan with matching contributions.
• Tuition reimbursement after 6 months.

Interview Process

1. Apply for the role.
2. Resume review by hiring manager.
3. In-person or Zoom interviews with additional information provided as needed.

Qualifications

• Availability to work flexible hours, including days, nights, weekends, and holidays.
• Efficiency and organization skills.
• Must be at least 18 years old.
• Reliable transportation and a valid driver's license.
• Ability to access all store areas and lift up to 25 lbs.
• Ability to work in varied temperatures.

Education

High School Diploma or GED required.

We value passion and potential. If you are enthusiastic about this position and believe you can make a meaningful impact, we encourage you to apply, even if you don't meet every requirement. We celebrate diverse perspectives, backgrounds, and experiences.

Equal Opportunity Employer

Global Partners LP is committed to an inclusive workplace and does not discriminate based on race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability, veteran status, or any other protected class. For accommodations during the application process, contact our recruiting department at 781-891-4000.