Guest Service Supervisor

Global Partners LP; Ferrisburgh (VT); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a passionate Guest Service Supervisor to enhance the guest experience at their retail locations. This role involves supervising staff, ensuring top-notch service, and maintaining store operations. With a commitment to community and innovation, the company offers a dynamic work environment where your contributions can make a significant impact. If you thrive in a guest-focused atmosphere and are eager to grow your career in a supportive setting, this opportunity is perfect for you.

Benefits

Competitive salary

Health and wellness benefits

401(k) plan with company match

Tuition reimbursement

Qualifications

• Must have a guest-first mentality and exceptional service skills.
• Ability to work flexible hours and lift up to 25 lbs.

Responsibilities

• Supervise employees and provide constructive feedback.
• Ensure an enjoyable shopping experience for guests.
• Maintain store cleanliness and organization.

Skills

Guest Service Skills

Relationship Building

Problem Solving

Organizational Skills

Self-Starter

Education

High School Diploma or GED

Job description

We are looking to add a Guest Service Supervisor (GSS) to our family. Our GSS will be responsible for driving top-notch guest experience while facilitating the completion of all store-level tasks. We know you have many choices when choosing where to work. And what you really want to know before applying is, "What differentiates us from the rest?"

For over 90 years, Global Partners LP has been delivering the energy our communities need to grow, move, and thrive. From Alltown Fresh, with its innovative chef-led creations and guest-focused retail experience, to our vast network of over 50 liquid energy terminals across the eastern seaboard and beyond, Global Partners' integrated network of businesses delivers value daily to our guests and customers across the US. At Global Partners, we embrace the future, investing in the energy transition with initiatives like GlobalGLO and supporting the communities in which we operate through charitable work.

We're excited for the next 90 years at Global Partners and what innovative ideas we can bring to our guests and customers. We're looking for passionate people with great ideas to contribute to our company's future. If you're motivated by what's next, Global Partners can provide opportunities to advance your career.

Energy You Bring

• You work from your heart, genuinely love taking care of guests, and take pride in your work.
• You demonstrate a guest-first mentality and showcase exceptional guest service skills by providing pleasant greetings and parting remarks to everyone.
• You are confident and make eye contact with guests.
• You possess superior relationship-building skills and can establish connections with guests and colleagues.
• You are trustworthy and responsible.
• You are detail-oriented and have excellent organizational skills.
• You defuse issues using problem-solving techniques.
• You are a proven self-starter with the ability to make decisions.
• You can direct others and prioritize tasks.

Responsibilities

• Supervise employees, ensuring they perform all assigned duties.
• Coach employees by providing constructive feedback.
• Greet guests and ensure an enjoyable shopping experience.
• Adhere to safety, security, quality, and store operation policies.
• Operate the point of sale system and maintain proper cash levels.
• Maintain store cleanliness and organization.
• Execute guest service programs and processes 24/7.
• Handle cash processes, including deposits, lottery, gift cards, and checks.
• Ensure products are replenished and in-stock.
• Address guest inquiries and complaints.
• Check in vendors according to guidelines.

Benefits

• Competitive salary and growth opportunities.
• Health and wellness benefits including medical, dental, vision, and life insurance.
• 401(k) plan with company match.
• Tuition reimbursement after 6 months of employment.

Interview Process

• Interested candidates should apply.
• Resumes will be reviewed, and suitable candidates will be contacted.
• Interviews may be conducted in person or via Zoom.

Qualifications

• Availability to work flexible hours, including nights, weekends, and holidays.
• Efficient and organized.
• Minimum age of 18 years.
• Reliable transportation and a valid driver's license.
• Ability to access all store areas and lift up to 25 lbs.
• Ability to work in varying temperatures.

Education

High School Diploma or GED required.

We value passion and potential. If you're enthusiastic and believe you can make a difference, we encourage you to apply, even if you don't meet every qualification. We celebrate diversity and are committed to equal opportunity employment.