Guest Service Supervisor

Global Partners LP; Colchester (VT); On-site; USD 30,000 - 50,000; Full time

Job summary

Join a forward-thinking company as a Guest Service Supervisor, where your passion for guest satisfaction will shine. In this dynamic role, you will lead a team to deliver exceptional service, ensuring every guest leaves with a smile. With a commitment to employee growth and a supportive environment, this position offers the chance to develop your career while making a real impact in the community. If you thrive in a fast-paced setting and love helping others, this is the perfect opportunity for you to grow and excel.

Benefits

Health and wellness benefits

401(k) plan with matching contributions

Tuition reimbursement after 6 months

Competitive salaries

Qualifications

• Must be at least 18 years old with reliable transportation.
• Availability for flexible hours, including nights and weekends.

Responsibilities

• Supervise employees to ensure effective performance.
• Greet guests and ensure an enjoyable shopping experience.
• Address guest inquiries and complaints promptly.

Skills

Guest Service Skills

Problem-Solving Techniques

Relationship-Building

Detail-Oriented

Organizational Skills

Education

High School Diploma or GED

Job description

We are looking to add a Guest Service Supervisor (GSS) to our family. Our GSS will be responsible for driving top-notch guest experience while facilitating the completion of all store-level tasks. We know you have many choices when choosing where to work. And what you really want to know before applying is, "What differentiates us from the rest?"

About Global Partners LP

For over 90 years, Global Partners LP has been delivering the energy our communities need to grow, move, and thrive. From Alltown Fresh, with its innovative chef-led creations and guest-focused retail experience, to our vast network of over 50 liquid energy terminals across the eastern seaboard and beyond, our integrated network of businesses delivers value daily to our guests and customers across the US. At Global Partners, we embrace the future, investing in the energy transition with initiatives like GlobalGLO and supporting the communities where we operate with our charitable work.

We're excited for the next 90 years at Global Partners and the innovative ideas we can bring to our guests and customers. We're looking for passionate people with great ideas to contribute to our company's future. If you're motivated by what's next, Global Partners offers opportunities to advance your career.

Energy You Bring

• You work from your heart, genuinely love taking care of guests, and take pride in your work.
• You prioritize guest satisfaction and demonstrate excellent guest service skills, including greeting and parting remarks.
• You are confident and make eye contact with guests.
• You have strong relationship-building skills and can connect with guests and colleagues.
• You are trustworthy, responsible, detail-oriented, and organized.
• You can defuse issues using problem-solving techniques.
• You are a self-starter capable of making decisions and directing others.

Responsibilities

• Supervise employees to ensure they perform their duties effectively.
• Coach employees with constructive feedback.
• Greet guests and ensure an enjoyable shopping experience.
• Follow safety, security, quality, and store operation policies.
• Operate the point-of-sale system and maintain cash levels.
• Maintain store cleanliness and organization.
• Execute guest service programs consistently.
• Handle cash processes, including deposits, lottery, gift cards, and checks.
• Replenish products to ensure stock availability.
• Address guest inquiries and complaints.
• Check in vendors according to guidelines.

Benefits

• Competitive salaries and growth opportunities.
• Health and wellness benefits, including medical, dental, vision, and life insurance.
• 401(k) plan with matching contributions.
• Tuition reimbursement after 6 months of service.

Interview Process

1. Apply if interested.
2. Resume review by hiring manager.
3. Interviews conducted in person or via Zoom.

Qualifications

• Availability to work flexible hours, including nights, weekends, and holidays.
• Efficient and organized.
• At least 18 years old.
• Reliable transportation and a valid driver’s license.
• Ability to access all store areas and lift up to 25 lbs.
• Ability to work in intermittent temperatures.

Education

High School Diploma or GED required.

We value passion and potential. If you're enthusiastic and believe you can make a difference, we encourage you to apply—even if you don't meet every requirement. We embrace diversity and are an equal opportunity employer. For accommodations, contact our recruiting department at 781-891-4000.