Guest Service Supervisor

Global Partners LP; Shelburne (VT); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a passionate Guest Service Supervisor to enhance the guest experience while overseeing store operations. This role involves supervising staff, ensuring compliance with safety and quality standards, and providing exceptional service to guests. With a commitment to professional development and a supportive work environment, this position offers opportunities for growth and advancement. If you thrive in a dynamic setting and have a genuine passion for guest service, this role is perfect for you. Join a team that values your contributions and embraces diversity.

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

401k with Matching

Tuition Reimbursement

Qualifications

• Must be available to work flexible hours including days, nights, weekends, and holidays.
• Must have reliable transportation and a valid driver's license.

Responsibilities

• Supervise employees and ensure compliance with job duties.
• Greet guests and provide an enjoyable shopping experience.
• Adhere to established safety and store operations policies.

Skills

Guest Service Skills

Problem-Solving Techniques

Organizational Skills

Relationship Building

Decision Making

Education

High School Diploma or GED

Job description

Job Description:

We are looking to add a Guest Service Supervisor (GSS) to our family. Our GSS will be responsible for driving top-notch guest experience while facilitating the completion of all store-level tasks. We know you have many choices when choosing where to work. And what you really want to know before applying is, "What differentiates us from the rest?"

For over 90 years, Global Partners LP has been delivering the energy our communities need to grow, move, and thrive. From Alltown Fresh, with its innovative chef-led creations and guest-focused retail experience, to our vast network of over 50 liquid energy terminals across the eastern seaboard and beyond, Global Partners' integrated network of businesses delivers value day-in and day-out to our guests and customers across the US. At Global Partners, we embrace the future, investing in the energy transition with initiatives like GlobalGLO and supporting the communities in which we operate with our charitable work.

We're excited for the next 90 years at Global Partners and what innovative new ideas we can bring to our guests and customers in the future. We're looking for passionate people with great ideas to contribute to our company's future. If you're motivated by what's next, Global Partners can provide you the opportunities to push your career to the next level.

The Types of "Energy" You Bring

• You work from your heart, genuinely love to take care of guests, and demonstrate pride in your work.
• You display a guest come first mentality and showcase your exceptional guest service skills by providing pleasant greeting and parting remarks to everyone.
• You are confident and make eye contact with guests.
• You have superior relationship building skills and can establish a connection with guests and associates.
• You are trustworthy and responsible.
• You are detailed oriented and have excellent organizational skills.
• You defuse issues by utilizing problem-solving techniques.
• You are a proven self-starter with demonstrated ability to make decisions.
• You direct others and prioritize tasks.

Gauges of Responsibility

• Supervise employees making sure they are performing all the job duties implemented by management.
• Coach employees by giving them constructive feedback to help perform certain tasks.
• Greet guests and provide an enjoyable shopping experience for everyone.
• Adhere to the execution of established safety, security, quality, and store operations policies, procedures, and practices.
• Operate the point of sale pursuant to corporate standards; maintain proper cash levels.
• Ensure all store housekeeping functions are completed (cleaning, dusting, sweeping, mopping, emptying trash, etc.).
• Ensure the 24/7 execution of all guest service programs and processes.
• Responsible for all cash processes which include deposit preparation, lottery, gift cards, and checks where applicable.
• Always replenish products to ensure in-stock conditions.
• Address inquiries and complaints from guests.
• Check in external and internal vendors per established guidelines.

Fuel for You

• We offer competitive salaries and opportunities for growth, supported by our Talent Development Team who create trainings for growth and job development.
• Health + Wellness benefits include Medical, Dental, Vision, and Life Insurance, along with additional wellness support.
• The Road Ahead includes 401k and a matching component.
• Professional Development opportunities such as tuition reimbursement are offered after 6 months of service.

The GPS of our Interview Process

• If you're interested in the role, please apply.
• The hiring manager will review your resume. If your experience matches, a recruiter or manager will contact you.
• Interviews may be conducted in person or via Zoom, with additional details provided at that time.

Qualifications

• Must be available to work flexible hours including days, nights, weekends, and holidays.
• Must be efficient and organized.
• Must be at least 18 years old.
• Must have reliable transportation and a valid driver's license.
• Ability to access all areas of the store and lift up to 25 lbs.
• Work in intermittent temperatures.

Education

High School Diploma or GED required.

We value passion and potential. If you are enthusiastic and believe you can make a meaningful impact, we encourage you to apply even if you don't meet every requirement. We embrace diversity and equal opportunity.

Global Partners LP is an equal opportunity employer. We do not discriminate based on race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability, veteran status, or any other protected class. For accommodations during the application process, contact our recruiting department at 781-891-4000.

*Disclaimer: We do not use lie detector tests in employment decisions. In Massachusetts, such tests are illegal; violations may result in penalties.