Guest Service Supervisor

Global Partners LP; Hardwick (VT); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a Guest Service Supervisor to enhance the guest experience and oversee store operations. This role involves supervising staff, ensuring adherence to company policies, and maintaining a welcoming environment for guests. With a commitment to personal and professional growth, the company offers competitive salaries, health benefits, and opportunities for career advancement. If you are passionate about guest service and thrive in a dynamic environment, this position could be the perfect fit for you.

Benefits

Health and Wellness benefits

401k with company match

Tuition reimbursement after 6 months

Competitive salaries

Growth opportunities

Qualifications

• Must be available to work flexible hours including days, nights, weekends, and holidays.
• Reliable transportation and a valid driver's license are required.

Responsibilities

• Supervise employees and ensure they perform all job duties assigned.
• Greet guests and provide an enjoyable shopping experience.
• Address guest inquiries and complaints effectively.

Skills

Guest Service Skills

Problem-Solving Techniques

Organizational Skills

Relationship-Building Skills

Decision-Making

Education

High School Diploma or GED

Job description

Job Description:

We are looking to add a Guest Service Supervisor (GSS) to our family. Our GSS will be responsible for driving top-notch guest experience while facilitating the completion of all store-level tasks. We know you have many choices when choosing where to work. And what you really want to know before applying is, "What differentiates us from the rest?"

For over 90 years, Global Partners LP has been delivering the energy our communities need to grow, move, and thrive. From Alltown Fresh, with its innovative chef-led creations and guest-focused retail experience, to our vast network of over 50 liquid energy terminals across the eastern seaboard and beyond, Global Partners' integrated network of businesses delivers value day-in and day-out to our guests and customers across the US. At Global Partners, we embrace the future, investing in the energy transition with initiatives like GlobalGLO and supporting the communities where we operate with our charitable work.

We're excited for the next 90 years at Global Partners and the innovative ideas we can bring to our guests and customers. We're looking for passionate people with great ideas to contribute to our company's future. If you're motivated by what's next, Global Partners can provide you the opportunities to advance your career.

The Types of "Energy" You Bring

• You work from your heart, genuinely love to take care of guests, and demonstrate pride in your work.
• You display a guest-first mentality and showcase your exceptional guest service skills by providing pleasant greetings and parting remarks to everyone.
• You are confident and make eye contact with guests.
• You have superior relationship-building skills and can establish a connection with guests and associates.
• You are trustworthy and responsible.
• You are detail-oriented and have excellent organizational skills.
• You defuse issues by utilizing problem-solving techniques.
• You are a proven self-starter with demonstrated ability to make decisions.
• You can direct others and prioritize tasks.

Gauges of Responsibility

• Supervise employees, ensuring they perform all job duties assigned by management.
• Coach employees by giving constructive feedback to improve performance.
• Greet guests and provide an enjoyable shopping experience.
• Adhere to safety, security, quality, and store operation policies and procedures.
• Operate the point of sale system according to corporate standards; maintain proper cash levels.
• Ensure all store housekeeping functions are completed (cleaning, dusting, sweeping, mopping, trash removal).
• Execute all guest service programs and processes 24/7.
• Handle cash processes, including deposits, lottery, gift cards, and checks where applicable.
• Maintain in-stock conditions by replenishing products.
• Address guest inquiries and complaints.
• Check in external and internal vendors following established guidelines.

Fuel for You

• Competitive salaries and growth opportunities, supported by our Talent Development Team.
• Health and Wellness benefits including Medical, Dental, Vision, and Life Insurance.
• Retirement plan options like 401k with company match.
• Professional development including tuition reimbursement after 6 months of service.

The GPS of our Interview Process

1. Interested candidates should apply to the role.
2. The hiring manager reviews resumes; suitable candidates are contacted by a recruiter or manager.
3. Interviews are conducted either in person or via Zoom, with additional information provided as needed.

Qualifications

• Must be available to work flexible hours including days, nights, weekends, and holidays.
• Must be efficient, organized, and at least 18 years old.
• Reliable transportation and a valid driver's license are required.
• Ability to access all store areas and perform physical tasks including lifting up to 25 lbs.
• Ability to work in intermittent temperatures.

Education

High School Diploma or GED required.

We value passion and potential. If you are enthusiastic about this position and believe you can make a meaningful impact, we encourage you to apply, even if you don’t meet every requirement. We embrace diversity and equal opportunity in our hiring practices.

Global Partners LP is an equal opportunity employer. We do not discriminate based on race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability, or veteran status. For accommodations during the application process, contact our recruiting department at 781-891-4000.

Disclaimer: We do not use lie detector tests for employment decisions and comply with all applicable laws regarding employment practices.