Guest Service Supervisor

Global Partners LP; New Haven (VT); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a Guest Service Supervisor to enhance the guest experience and lead a dedicated team. This role requires a passion for service, strong organizational skills, and the ability to build relationships with guests and associates. You will oversee daily operations, coach team members, and ensure a welcoming environment for all. With a commitment to employee growth and community support, this company offers a dynamic workplace where your contributions will make a significant impact. Join a forward-thinking team and help shape the future of guest service.

Benefits

Health and Wellness Benefits

401k Retirement Plans

Tuition Reimbursement

Competitive Salaries

Growth Opportunities

Qualifications

• Minimum age of 18 years with reliable transportation.
• Ability to work flexible hours including nights and weekends.

Responsibilities

• Supervise employees and ensure they perform job duties.
• Greet guests and ensure an enjoyable shopping experience.
• Coach employees by providing constructive feedback.

Skills

Guest Service Skills

Problem-Solving Techniques

Organizational Skills

Relationship-Building Skills

Decision-Making

Education

High School Diploma or GED

Job description

Job Description:

We are looking to add a Guest Service Supervisor (GSS) to our family. Our GSS will be responsible for driving top-notch guest experience while facilitating the completion of all store-level tasks. We know you have many choices when choosing where to work. And what you really want to know before applying is, "What differentiates us from the rest?"

For over 90 years, Global Partners LP has been delivering the energy our communities need to grow, move, and thrive. From Alltown Fresh, with its innovative chef-led creations and guest-focused retail experience, to our vast network of over 50 liquid energy terminals across the eastern seaboard and beyond, Global Partners' integrated network of businesses delivers value day-in and day-out to our guests and customers across the US. At Global Partners, we embrace the future, investing in the energy transition with initiatives like GlobalGLO and supporting the communities in which we operate with our charitable work.

We're excited for the next 90 years at Global Partners and what innovative new ideas we can bring to our guests and customers in the future. We're looking for passionate people with great ideas to contribute to our company's future. If you're motivated by what's next, Global Partners can provide you the opportunities to push your career to the next level.

Energy You Bring

• You work from your heart, genuinely love to take care of guests, and demonstrate pride in your work.
• You display a guest-first mentality and showcase your exceptional guest service skills by providing pleasant greeting and parting remarks to everyone.
• You are confident and make eye contact with guests.
• You have superior relationship-building skills and can establish a connection with guests and associates.
• You are trustworthy and responsible.
• You are detail-oriented and have excellent organizational skills.
• You defuse issues by utilizing problem-solving techniques.
• You are a proven self-starter with demonstrated ability to make decisions.
• You direct others and prioritize tasks.

Responsibilities

• Supervise employees ensuring they perform all job duties as per management’s instructions.
• Coach employees by providing constructive feedback to enhance performance.
• Greet guests and ensure an enjoyable shopping experience.
• Adhere to safety, security, quality, and store operations policies, procedures, and practices.
• Operate the point of sale system in accordance with corporate standards; maintain proper cash levels.
• Ensure all store housekeeping functions are completed (cleaning, dusting, sweeping, mopping, trash removal).
• Execute all guest service programs and processes 24/7.
• Handle cash processes, including deposit preparation, lottery, gift cards, and checks where applicable.
• Replenish products to maintain in-stock conditions.
• Address guest inquiries and complaints.
• Check in external and internal vendors following established guidelines.

Benefits

• Competitive salaries and growth opportunities with a dedicated Talent Development Team.
• Health and Wellness benefits including Medical, Dental, Vision, and Life Insurance, along with wellness support.
• Retirement plans with 401k and company match.
• Tuition reimbursement after 6 months of service for professional development.

Interview Process

• Interested candidates should apply to start the process.
• Resumes will be reviewed by the hiring manager, and suitable candidates will be contacted.
• Interviews may be conducted in person or via Zoom, with additional details provided at that time.

Qualifications

• Availability to work flexible hours including days, nights, weekends, and holidays.
• Efficiency and organizational skills.
• Minimum age of 18 years.
• Reliable transportation and a valid driver’s license.
• Ability to access all store areas and perform physical tasks including reaching, bending, lifting up to 25 lbs.
• Ability to work in varying temperatures.

Education

High School Diploma or GED required.

We value passion and potential. Even if you don't meet every requirement, if you believe you can make a meaningful impact, we encourage you to apply. We celebrate diversity and are an equal opportunity employer. For accommodations during the application process, contact our recruiting department at 781-891-4000.