Guest Service Supervisor

Global Partners LP; Barre (VT); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a Guest Service Supervisor to enhance guest experiences while managing store operations. This role requires a passion for guest care, exceptional service skills, and the ability to supervise and motivate a team. The ideal candidate will thrive in a dynamic environment, ensuring safety and quality while addressing guest needs. With a commitment to community and innovation, this company offers competitive salaries, growth opportunities, and a supportive work culture. If you're ready to make a difference and advance your career, this position is perfect for you.

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k) Plan with Matching

Tuition Reimbursement

Qualifications

• Strong guest service skills and a genuine love for guest care.
• Ability to supervise and coach employees effectively.

Responsibilities

• Supervise employees and ensure they perform assigned duties.
• Greet guests and ensure an enjoyable shopping experience.
• Handle cash processes and address guest inquiries.

Skills

Guest Service Skills

Relationship Building

Problem Solving

Organizational Skills

Attention to Detail

Decision Making

Trustworthiness

Education

High School Diploma or GED

Job description

We are looking to add a Guest Service Supervisor (GSS) to our family. Our GSS will be responsible for driving top-notch guest experience while facilitating the completion of all store-level tasks.

About Global Partners LP: For over 90 years, Global Partners LP has been delivering energy to help communities grow, move, and thrive. Our diverse operations include Alltown Fresh, with chef-led creations and retail experiences, and a network of over 50 liquid energy terminals across the eastern seaboard. We are committed to embracing the future through initiatives like GlobalGLO and supporting our communities with charitable work.

We are excited for the next 90 years and invite passionate individuals with innovative ideas to contribute to our company's future. If you are motivated by what's next, Global Partners offers opportunities to advance your career.

The Energy You Bring:

• Genuine love for guest care and pride in your work
• Exceptional guest service skills, including greeting and parting remarks
• Confidence and good eye contact with guests
• Strong relationship-building skills
• Trustworthiness and responsibility
• Attention to detail and organizational skills
• Problem-solving abilities
• Self-starter with decision-making skills
• Ability to direct others and prioritize tasks

Responsibility Gauges:

• Supervise employees and ensure they perform assigned duties
• Coach employees through constructive feedback
• Greet guests and ensure an enjoyable shopping experience
• Adhere to safety, security, quality, and operational policies
• Operate the point of sale system and maintain cash levels
• Complete store housekeeping functions
• Execute guest service programs consistently
• Handle cash processes, including deposits, lottery, gift cards, and checks
• Replenish products to maintain stock levels
• Address guest inquiries and complaints
• Manage vendor check-ins as per guidelines

What We Offer:

• Competitive salaries and growth opportunities
• Health and wellness benefits including Medical, Dental, Vision, and Life Insurance
• 401(k) plan with matching
• Tuition reimbursement after 6 months of service

Interview Process:

• Interested candidates should apply to be considered
• Resume review by hiring manager
• Interviews conducted in person or via Zoom

Minimum Qualifications:

• Flexible availability including days, nights, weekends, and holidays
• Efficiency and organizational skills
• Minimum age of 18 years
• Reliable transportation and valid driver’s license
• Ability to access all store areas and lift up to 25 lbs
• Ability to work in varying temperatures

Education: High School Diploma or GED

We value passion and potential. If you are enthusiastic and believe you can make a meaningful impact, we encourage you to apply, even if you don’t meet every requirement. We embrace diversity and equal opportunity in our hiring practices.