Guest Service Supervisor

Global Partners LP; Warwick (RI); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a Guest Service Supervisor to enhance guest experiences and oversee store operations. This role offers a chance to lead a team while ensuring top-notch service and maintaining store standards. With a commitment to employee growth and competitive benefits, this position is perfect for those passionate about customer service and team leadership. Join a forward-thinking company that values diversity and offers opportunities for personal and professional development.

Benefits

Health and wellness benefits

401k with company match

Tuition reimbursement

Competitive salary

Qualifications

• Must be at least 18 years old and have reliable transportation.
• Flexible availability including nights, weekends, and holidays.

Responsibilities

• Supervise employees to ensure job duties are performed.
• Greet guests and ensure an enjoyable shopping experience.
• Address guest inquiries and complaints.

Skills

Guest Service Skills

Problem Solving

Organizational Skills

Supervisory Skills

Education

High School Diploma or GED

Job description

We are looking to add a Guest Service Supervisor (GSS) to our family. Our GSS will be responsible for driving top notch guest experience while facilitating the completion of all store level tasks. We know you have many choices when choosing where to work. And what you really want to know before applying is, "What differentiates us from the rest?"

About Global Partners LP

For over 90 years, Global Partners LP has been delivering the energy our communities need to grow, move, and thrive. From Alltown Fresh, with its innovative chef-led creations and guest-focused retail experience, to our vast network of over 50 liquid energy terminals across the eastern seaboard and beyond, Global Partners' integrated network of businesses delivers value day-in and day-out to our guests and customers across the US. We embrace the future, investing in the energy transition with initiatives like GlobalGLO and supporting the communities in which we operate with our charitable work.

Our Future and Opportunities

We're excited for the next 90 years at Global Partners and what innovative new ideas we can bring to our guests and customers in the future. We're looking for passionate people with great ideas to contribute to our company's future. If you're motivated by what's next, Global Partners can provide you the opportunities to push your career to the next level.

What We Value

• Work from your heart, genuinely love to take care of guests, and demonstrate pride in your work.
• Display a guest-first mentality and showcase your exceptional guest service skills by providing pleasant greeting and parting remarks to everyone.
• Be confident and make eye contact with guests.
• Establish strong relationships with guests and associates.
• Be trustworthy, responsible, and detail-oriented with excellent organizational skills.
• Use problem-solving techniques to defuse issues.
• Be a self-starter with the ability to make decisions.
• Supervise and prioritize tasks effectively.

Responsibilities

• Supervise employees ensuring all job duties are performed.
• Coach employees with constructive feedback.
• Greet guests and ensure an enjoyable shopping experience.
• Adhere to safety, security, quality, and store policies.
• Operate the point of sale system and maintain proper cash levels.
• Maintain store cleanliness and housekeeping standards.
• Execute guest service programs and processes 24/7.
• Handle cash processes, deposits, lottery, gift cards, and checks.
• Ensure products are replenished and in-stock.
• Address guest inquiries and complaints.
• Check in vendors according to guidelines.

Benefits and Development

• Competitive salary and growth opportunities.
• Health and wellness benefits including medical, dental, vision, and life insurance.
• 401k with company match.
• Tuition reimbursement after 6 months of service.

Interview Process

Interested candidates should apply. The hiring manager will review resumes and contact suitable candidates. Interviews may be in person or via Zoom, with further details provided at that time.

Qualifications

• Available to work flexible hours including days, nights, weekends, and holidays.
• Efficient, organized, and at least 18 years old.
• Reliable transportation and a valid driver's license.
• Ability to access all store areas and lift up to 25 lbs.
• Ability to work in intermittent temperatures.

Education

High School Diploma or GED required.

Wage

$16.00 - $17.00 per hour.

Equal Opportunity Statement

We value diversity and are an equal opportunity employer. We encourage applicants from all backgrounds to apply. For accommodations, contact our recruiting department at 781-891-4000.