Guest Service Supervisor

Global Partners LP; Uxbridge (MA); On-site; USD 30,000 - 50,000; Full time

Job summary

Join a forward-thinking company as a Guest Service Supervisor, where your passion for guest care and exceptional service will shine. This role is vital for ensuring a top-notch shopping experience while leading a team to success. With over 90 years of history, this innovative firm is committed to investing in its employees and the communities it serves. You will have the opportunity to grow your career while being part of a culture that values diversity and inclusion. If you are driven by a guest-first mentality and eager to make a difference, this is the perfect opportunity for you.

Benefits

Competitive Salaries

Health and Wellness Benefits

401k Retirement Plan

Tuition Reimbursement

Qualifications

• Must have a minimum age of 18 years and reliable transportation.
• Ability to work flexible hours including nights and weekends.

Responsibilities

• Supervise employees to ensure job duties are performed effectively.
• Greet guests and provide an enjoyable shopping experience.
• Address guest inquiries and complaints promptly.

Skills

Guest Service Skills

Problem-Solving Techniques

Organizational Skills

Relationship-Building Skills

Self-Starter

Education

High School Diploma or GED

Job description

We are looking to add a Guest Service Supervisor (GSS) to our family. Our GSS will be responsible for driving top-notch guest experience while facilitating the completion of all store-level tasks. We know you have many choices when choosing where to work. And what you really want to know before applying is, "What differentiates us from the rest?"

For over 90 years, Global Partners LP has been delivering the energy our communities need to grow, move, and thrive. From Alltown Fresh, with its innovative chef-led creations and guest-focused retail experience, to our vast network of over 50 liquid energy terminals across the eastern seaboard and beyond, Global Partners' integrated network of businesses delivers value day-in and day-out to our guests and customers across the US. At Global Partners, we embrace the future, investing in the energy transition with initiatives like GlobalGLO and supporting the communities in which we operate through charitable work.

We're excited for the next 90 years at Global Partners and what innovative new ideas we can bring to our guests and customers in the future. We're looking for passionate people with great ideas to contribute to our company's future. If you're motivated by what's next, Global Partners can provide you with opportunities to advance your career.

The Types of "Energy" You Bring

• You work from your heart, genuinely love to take care of guests, and demonstrate pride in your work.
• You display a guest-first mentality and showcase your exceptional guest service skills by providing pleasant greetings and parting remarks to everyone.
• You are confident and make eye contact with guests.
• You have superior relationship-building skills and can establish a connection with guests and associates.
• You are trustworthy and responsible.
• You are detail-oriented and have excellent organizational skills.
• You defuse issues by utilizing problem-solving techniques.
• You are a proven self-starter with demonstrated ability to make decisions.
• You can direct others and prioritize tasks.

Gauges of Responsibility

• Supervise employees to ensure they perform all job duties as assigned by management.
• Coach employees by giving constructive feedback to improve performance.
• Greet guests and provide an enjoyable shopping experience for everyone.
• Adhere to established safety, security, quality, and store operations policies, procedures, and practices.
• Operate the point of sale system following corporate standards; maintain proper cash levels.
• Ensure all store housekeeping functions are completed (cleaning, dusting, sweeping, mopping, trash removal).
• Execute all guest service programs and processes 24/7.
• Handle cash processes, including deposits, lottery, gift cards, and checks where applicable.
• Replenish products to maintain in-stock conditions.
• Address guest inquiries and complaints.
• Check in external and internal vendors per guidelines.

Fuel for You

• Competitive salaries and growth opportunities, supported by a dedicated Talent Development Team.
• Health and Wellness benefits including Medical, Dental, Vision, and Life Insurance, along with wellness support.
• Retirement plan with 401k and matching contributions.
• Professional development opportunities including tuition reimbursement after 6 months of service.

The GPS of Our Interview Process

• Interested candidates should apply to start the process.
• Resumes are reviewed, and suitable candidates will be contacted by a recruiter or manager.
• Interviews are conducted either in person or via Zoom, with additional information provided at that time.

Qualifications

• Availability to work flexible hours including days, nights, weekends, and holidays.
• Efficiency and organization skills.
• Minimum age of 18 years.
• Reliable transportation and a valid driver’s license.
• Ability to access all store areas and perform physical tasks such as reaching, bending, and lifting up to 25 lbs.
• Ability to work in various temperatures (cooler, outside).

Education

High School Diploma or GED required.

We value passion and potential. If you are enthusiastic about this position and believe you can make a meaningful impact, we encourage you to apply even if you don't meet every qualification. We embrace diversity and inclusion in all forms.

Global Partners LP is an equal opportunity employer. We foster a company culture that values ideas from all individuals and do not discriminate based on race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability, or veteran status. For accommodations during the application process, please contact our recruiting department at 781-891-4000.