Guest Service Supervisor

Global Partners LP; Antrim (NH); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a passionate Guest Service Supervisor to enhance guest experiences at their retail locations. This role involves supervising staff, ensuring adherence to operational policies, and delivering exceptional service to guests. With a commitment to community and growth, the company offers competitive salaries and benefits, including health insurance and a 401k plan. Ideal candidates will have strong organizational skills, a guest-first mentality, and the ability to work flexible hours. Join this forward-thinking company and make a significant impact in the retail space!

Benefits

Health and wellness benefits

401k plan with company match

Tuition reimbursement

Competitive salaries

Qualifications

• Must be at least 18 years old with reliable transportation.
• Availability for flexible hours including nights and weekends.

Responsibilities

• Supervise and coach employees to ensure excellent guest service.
• Manage cash processes and maintain store cleanliness.
• Address guest inquiries and ensure an enjoyable shopping experience.

Skills

Guest Service Skills

Problem-Solving Techniques

Organizational Skills

Relationship-Building Skills

Education

High School Diploma or GED

Job description

We are looking to add a Guest Service Supervisor (GSS) to our family. Our GSS will be responsible for driving top-notch guest experience while facilitating the completion of all store-level tasks. We know you have many choices when choosing where to work. And what you really want to know before applying is, "What differentiates us from the rest?"

About Global Partners LP

For over 90 years, Global Partners LP has been delivering the energy our communities need to grow, move, and thrive. From Alltown Fresh, with its innovative chef-led creations and guest-focused retail experience, to our vast network of over 50 liquid energy terminals across the eastern seaboard and beyond, Global Partners' integrated network of businesses delivers value day-in and day-out to our guests and customers across the US. We embrace the future, investing in the energy transition with initiatives like GlobalGLO and supporting the communities in which we operate with our charitable work.

Our Vision

We're excited for the next 90 years at Global Partners and what innovative new ideas we can bring to our guests and customers in the future. We're looking for passionate people with great ideas to contribute to our company's future. If you're motivated by what's next, Global Partners can provide you the opportunities to push your career to the next level.

The Energy You Bring

• You work from your heart, genuinely love to take care of guests, and demonstrate pride in your work.
• You display a guest-first mentality and showcase your exceptional guest service skills by providing pleasant greeting and parting remarks to everyone.
• You are confident and make eye contact with guests.
• You have superior relationship-building skills and can establish a connection with guests and associates.
• You are trustworthy and responsible.
• You are detail-oriented and have excellent organizational skills.
• You defuse issues by utilizing problem-solving techniques.
• You are a proven self-starter with demonstrated ability to make decisions.
• You direct others and prioritize tasks.

Responsibilities

• Supervise employees ensuring they perform all assigned duties.
• Coach employees by providing constructive feedback.
• Greet guests and ensure an enjoyable shopping experience.
• Adhere to safety, security, quality, and store operations policies.
• Operate the point of sale system and maintain proper cash levels.
• Ensure store cleanliness and housekeeping functions are completed.
• Execute guest service programs and processes consistently.
• Manage cash processes, including deposits, lottery, gift cards, and checks.
• Replenish products to ensure in-stock conditions.
• Address guest inquiries and complaints.
• Check in vendors according to guidelines.

Benefits

• Competitive salaries and growth opportunities.
• Health and wellness benefits including medical, dental, vision, and life insurance.
• 401k plan with company match.
• Tuition reimbursement after 6 months of service.

Interview Process

1. Apply for the role.
2. Resume review by the hiring manager.
3. Interviews conducted in person or via Zoom.

Qualifications

• Availability to work flexible hours including days, nights, weekends, and holidays.
• Efficiency and organization skills.
• Minimum 18 years of age.
• Reliable transportation and valid driver’s license.
• Ability to access all store areas and lift up to 25 lbs.
• Ability to work in varying temperatures.

Education

High School Diploma or GED required.

Equal Opportunity Statement

Global Partners LP is an equal opportunity employer. We value diversity and do not discriminate based on race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability, veteran status, or any other protected class. Accommodations available upon request.