Guest Service Supervisor

Global Partners LP; North Oxford (MA); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a passionate Guest Service Supervisor to enhance guest experiences and lead store operations. This role involves supervising staff, ensuring a welcoming atmosphere, and maintaining high standards of service. With a commitment to employee growth and community support, the company offers competitive salaries and benefits, including health insurance and a 401k plan. Join a team that values your contributions and fosters a culture of excellence and innovation in the retail sector.

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401k Plan

Tuition Reimbursement

Qualifications

• Must be at least 18 years old and have reliable transportation.
• Ability to work flexible hours including nights and weekends.

Responsibilities

• Supervise employees and ensure job duties are performed.
• Greet guests and provide an enjoyable shopping experience.
• Address guest inquiries and complaints effectively.

Skills

Guest Service Skills

Problem-Solving Techniques

Organizational Skills

Relationship-Building Skills

Decision Making

Education

High School Diploma or GED

Job description

We are looking to add a Guest Service Supervisor (GSS) to our family. Our GSS will be responsible for driving top-notch guest experience while facilitating the completion of all store-level tasks. We know you have many choices when choosing where to work. And what you really want to know before applying is, "What differentiates us from the rest?"

About Global Partners

For over 90 years, Global Partners LP has been delivering the energy our communities need to grow, move, and thrive. From Alltown Fresh, with its innovative chef-led creations and guest-focused retail experience, to our vast network of over 50 liquid energy terminals across the eastern seaboard and beyond, Global Partners' integrated network of businesses delivers value day-in and day-out to our guests and customers across the US. We embrace the future, investing in the energy transition with initiatives like GlobalGLO and supporting the communities in which we operate with our charitable work.

Our Vision for the Future

We're excited for the next 90 years at Global Partners and what innovative new ideas we can bring to our guests and customers. We're looking for passionate people with great ideas to contribute to our company's future. If you're motivated by what's next, Global Partners can provide opportunities to push your career to the next level.

Energy You Bring

• You work from your heart, genuinely love to take care of guests, and demonstrate pride in your work.
• You display a guest-first mentality and showcase your exceptional guest service skills by providing pleasant greetings and parting remarks to everyone.
• You are confident and make eye contact with guests.
• You have superior relationship-building skills and can establish a connection with guests and associates.
• You are trustworthy and responsible.
• You are detail-oriented and have excellent organizational skills.
• You defuse issues by utilizing problem-solving techniques.
• You are a proven self-starter with demonstrated ability to make decisions.
• You can direct others and prioritize tasks.

Responsibilities

• Supervise employees to ensure they perform all job duties as assigned by management.
• Coach employees by providing constructive feedback to enhance performance.
• Greet guests and provide an enjoyable shopping experience.
• Adhere to safety, security, quality, and store operations policies and procedures.
• Operate the point of sale system per corporate standards; maintain proper cash levels.
• Ensure all store housekeeping functions are completed (cleaning, dusting, sweeping, mopping, trash).
• Execute all guest service programs and processes 24/7.
• Handle cash processes including deposits, lottery, gift cards, and checks where applicable.
• Replenish products to ensure in-stock conditions.
• Address guest inquiries and complaints.
• Check in external and internal vendors according to guidelines.

Benefits

• Competitive salaries and opportunities for growth, supported by our Talent Development Team.
• Health and wellness benefits including Medical, Dental, Vision, and Life Insurance.
• 401k plan with company match.
• Tuition reimbursement after 6 months of service.

Interview Process

1. Interested candidates should apply.
2. Resumes are reviewed by the hiring manager.
3. Selected candidates are contacted for interviews, which may be in person or via Zoom.

Qualifications

• Availability to work flexible hours including days, nights, weekends, and holidays.
• Efficient and organized.
• At least 18 years of age.
• Reliable transportation and valid driver’s license.
• Ability to access all store areas and perform physical tasks including lifting up to 25 lbs.
• Ability to work in intermittent temperatures.

Education

High School Diploma or GED required.

Equal Opportunity Statement

Global Partners LP is an equal opportunity employer. We value diversity and do not discriminate based on race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability, veteran status, or any other protected category. For accommodations, contact our recruiting department at 781-891-4000.