Guest Service Supervisor

Global Partners LP; West Kingston (RI); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a Guest Service Supervisor to enhance guest experiences and lead store operations. This role is vital in creating a welcoming environment, supervising staff, and ensuring adherence to safety and quality standards. With a commitment to guest satisfaction, the ideal candidate will be a self-starter with strong organizational and problem-solving skills. Join a forward-thinking company that values growth and offers competitive benefits, including health insurance and a 401k plan. If you're passionate about delivering exceptional service and want to be part of a dynamic team, this opportunity is perfect for you.

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

401k Plan with Company Match

Tuition Reimbursement

Qualifications

• Must be at least 18 years old with reliable transportation.
• Availability for flexible hours including weekends and holidays.

Responsibilities

• Supervise and coach employees to ensure effective performance.
• Greet guests and ensure an enjoyable shopping experience.
• Maintain store cleanliness and safety standards.

Skills

Guest Service Skills

Problem-Solving Techniques

Organizational Skills

Relationship-Building Skills

Education

High School Diploma or GED

Job description

We are looking to add a Guest Service Supervisor (GSS) to our family. Our GSS will be responsible for driving top-notch guest experience while facilitating the completion of all store-level tasks. We know you have many choices when choosing where to work. And what you really want to know before applying is, "What differentiates us from the rest?"

About Global Partners LP

For over 90 years, Global Partners LP has been delivering the energy our communities need to grow, move, and thrive. From Alltown Fresh, with its innovative chef-led creations and guest-focused retail experience, to our vast network of over 50 liquid energy terminals across the eastern seaboard and beyond, our integrated network of businesses delivers value day-in and day-out to our guests and customers across the US. We embrace the future, investing in the energy transition with initiatives like GlobalGLO and supporting the communities in which we operate with our charitable work.

Our Future and Your Growth

We're excited for the next 90 years at Global Partners and what innovative new ideas we can bring to our guests and customers. We're looking for passionate people with great ideas to contribute to our company's future. If you're motivated by what's next, Global Partners can provide you the opportunities to advance your career.

Energy You Bring

• You work from your heart, genuinely love to take care of guests, and demonstrate pride in your work.
• You prioritize guest satisfaction and showcase exceptional guest service skills by providing friendly greetings and farewells.
• You are confident and make eye contact with guests.
• You have strong relationship-building skills and can connect with guests and colleagues.
• You are trustworthy, responsible, and detail-oriented with excellent organizational skills.
• You handle issues effectively using problem-solving techniques.
• You are a self-starter who can make decisions and prioritize tasks.

Responsibilities

• Supervise employees to ensure they perform their duties effectively.
• Coach employees through constructive feedback.
• Greet guests and ensure an enjoyable shopping experience.
• Adhere to safety, security, quality, and store operation policies.
• Operate the point of sale system and maintain cash levels.
• Maintain store cleanliness and safety standards.
• Execute guest service programs consistently.
• Manage cash processes, including deposits, lottery, gift cards, and checks.
• Ensure products are replenished and in stock.
• Address guest inquiries and complaints.
• Check in vendors according to guidelines.

Benefits for You

• Competitive salary and growth opportunities.
• Health and wellness benefits including medical, dental, vision, and life insurance.
• 401k plan with company match.
• Tuition reimbursement after 6 months of service.

Interview Process

1. Interested candidates should apply.
2. The hiring manager reviews resumes; suitable candidates are contacted.
3. Interviews are conducted in person or via Zoom, with additional details provided at that time.

Qualifications

• Availability to work flexible hours including days, nights, weekends, and holidays.
• Efficient, organized, and at least 18 years old.
• Reliable transportation and a valid driver’s license.
• Ability to access all store areas and lift up to 25 lbs.
• Ability to work in varying temperatures.

Education

High School Diploma or GED required.

Wage

$16.00 - $17.00 per hour

Equal Opportunity Statement

We value diversity and are an equal opportunity employer. We encourage applicants from all backgrounds and do not discriminate based on race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability, veteran status, or other protected categories. For accommodations, contact our recruiting department at 781-891-4000.