Guest Service Supervisor

Global Partners LP; Raynham (MA); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a Guest Service Supervisor to enhance guest experiences and manage store operations. This role involves supervising staff, ensuring a welcoming environment, and maintaining high standards of service. With a focus on growth and community support, the company offers competitive salaries and benefits, including health insurance and a 401k plan. If you are passionate about delivering exceptional service and want to contribute to a thriving team, this opportunity is perfect for you.

Benefits

Health and Wellness Benefits

401k Plan with Company Match

Tuition Reimbursement

Competitive Salaries

Qualifications

• Must be at least 18 years old with reliable transportation.
• Ability to lift up to 25 lbs and work in varying temperatures.

Responsibilities

• Supervise employees to ensure effective performance.
• Greet guests and ensure an enjoyable shopping experience.
• Maintain store cleanliness and safety standards.

Skills

Guest Service Skills

Problem-Solving Techniques

Organizational Skills

Supervisory Skills

Education

High School Diploma or GED

Job description

We are looking to add a Guest Service Supervisor (GSS) to our family. Our GSS will be responsible for driving top-notch guest experience while facilitating the completion of all store-level tasks. We know you have many choices when choosing where to work. And what you really want to know before applying is, "What differentiates us from the rest?"

About Global Partners LP

For over 90 years, Global Partners LP has been delivering the energy our communities need to grow, move, and thrive. From Alltown Fresh, with its innovative chef-led creations and guest-focused retail experience, to our vast network of over 50 liquid energy terminals across the eastern seaboard and beyond, we deliver value day-in and day-out to our guests and customers across the US. We embrace the future, investing in the energy transition with initiatives like GlobalGLO and supporting our communities through charitable work.

Our Vision

We're excited for the next 90 years and what innovative ideas we can bring to our guests and customers. We're looking for passionate people with great ideas to contribute to our company's future. If you're motivated by what's next, Global Partners offers opportunities to advance your career.

The Energy You Bring

• Work from your heart, genuinely love taking care of guests, and take pride in your work.
• Display a guest-first mentality and showcase exceptional guest service skills.
• Be confident, make eye contact, and establish connections with guests and associates.
• Be trustworthy, responsible, and detail-oriented with excellent organizational skills.
• Use problem-solving techniques to defuse issues.
• Be a self-starter capable of making decisions and directing others.

Responsibilities

• Supervise employees to ensure they perform their duties effectively.
• Coach employees through constructive feedback.
• Greet guests and ensure an enjoyable shopping experience.
• Adhere to safety, security, quality, and store operation policies.
• Operate the point of sale system and maintain proper cash levels.
• Maintain store cleanliness and safety standards.
• Execute guest service programs consistently.
• Handle cash processes, deposits, lottery, gift cards, and checks.
• Ensure products are replenished and in-stock.
• Address guest inquiries and complaints.
• Check in vendors according to guidelines.

What We Offer

• Competitive salaries and growth opportunities.
• Health and wellness benefits, including medical, dental, vision, and life insurance.
• 401k plan with company match.
• Tuition reimbursement after 6 months of service.

Interview Process

1. Apply for the role.
2. Resume review by the hiring manager.
3. Interviews conducted either in person or via Zoom.

Qualifications

• Availability to work flexible hours, including nights, weekends, and holidays.
• Efficiency and organization skills.
• At least 18 years old, reliable transportation, and a valid driver's license.
• Ability to access all store areas and lift up to 25 lbs.
• Ability to work in varying temperatures.

Education

High School Diploma or GED required.

Our Values

We value passion and potential. If you're enthusiastic and believe you can make a difference, we encourage you to apply—even if you don't meet every requirement. We embrace diversity and are an equal opportunity employer.