Guest Service Supervisor

Global Partners LP; Mansfield (MA); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a Guest Service Supervisor to enhance the guest experience while overseeing store operations. This role involves supervising staff, ensuring customer satisfaction, and maintaining store standards. The ideal candidate will possess exceptional guest service skills and a passion for creating a welcoming environment. With competitive salaries and comprehensive benefits, this position offers opportunities for growth in a supportive and dynamic workplace. If you are motivated to make a difference and thrive in a fast-paced setting, this role is perfect for you.

Benefits

Health and wellness benefits

401(k) plan with company match

Tuition reimbursement

Competitive salaries

Qualifications

• Flexible availability including days, nights, weekends, and holidays.
• Reliable transportation and valid driver’s license.

Responsibilities

• Supervise employees to ensure effective performance.
• Greet guests and ensure an enjoyable shopping experience.
• Address guest inquiries and complaints.

Skills

Guest Service Skills

Problem-Solving Techniques

Detail-Oriented

Relationship Building

Self-Starter

Education

High School Diploma or GED

Job description

We are looking to add a Guest Service Supervisor (GSS) to our family. Our GSS will be responsible for driving top-notch guest experience while facilitating the completion of all store-level tasks. We know you have many choices when choosing where to work. And what you really want to know before applying is, "What differentiates us from the rest?"

About Global Partners LP

For over 90 years, Global Partners LP has been delivering the energy our communities need to grow, move, and thrive. From Alltown Fresh, with its innovative chef-led creations and guest-focused retail experience, to our vast network of over 50 liquid energy terminals across the eastern seaboard and beyond, we deliver value day-in and day-out to our guests and customers across the US. We embrace the future, investing in the energy transition with initiatives like GlobalGLO and supporting our communities through charitable work.

We're excited for the next 90 years and beyond, aiming to bring innovative ideas to our guests and customers. We seek passionate individuals with great ideas to contribute to our future. If you're motivated by what's next, Global Partners offers opportunities to advance your career.

Energy You Bring

• You work from your heart, genuinely love to take care of guests, and take pride in your work.
• You prioritize guest satisfaction and demonstrate exceptional guest service skills.
• You are confident and make eye contact with guests.
• You build strong relationships with guests and colleagues.
• You are trustworthy, responsible, and detail-oriented.
• You resolve issues effectively using problem-solving techniques.
• You are a self-starter capable of making decisions and directing others.

Responsibilities

• Supervise employees to ensure they perform their duties effectively.
• Coach employees with constructive feedback.
• Greet guests and ensure an enjoyable shopping experience.
• Follow safety, security, and store operation policies.
• Operate the point of sale system and maintain cash levels.
• Maintain store cleanliness and housekeeping.
• Execute guest service programs consistently.
• Handle cash processes, including deposits, lottery, gift cards, and checks.
• Replenish products to ensure stock availability.
• Address guest inquiries and complaints.
• Check in vendors as per guidelines.

Benefits

• Competitive salaries and growth opportunities.
• Health and wellness benefits including medical, dental, vision, and life insurance.
• 401(k) plan with company match.
• Tuition reimbursement after 6 months of service.

Interview Process

1. Apply for the role.
2. Resume review by hiring manager.
3. Interviews conducted in person or via Zoom.

Qualifications

• Flexible availability including days, nights, weekends, and holidays.
• Efficient and organized.
• At least 18 years old.
• Reliable transportation and valid driver’s license.
• Ability to access all store areas and lift up to 25 lbs.
• Ability to work in varying temperatures.

Education

High School Diploma or GED required.

We value passion and potential. Even if you don't meet every requirement, we encourage you to apply. We embrace diversity and equal opportunity employment.