Guest Service Supervisor

Global Partners LP; Orange (MA); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player is seeking a Guest Service Supervisor to enhance guest experiences and oversee store operations. This role emphasizes a guest-first mentality, requiring exceptional service skills and the ability to build relationships. You'll supervise staff, ensure compliance with policies, and maintain a welcoming environment. If you're passionate about customer service and ready to contribute to a dynamic team, this opportunity offers a pathway to grow within a supportive company that values innovation and community engagement.

Benefits

Competitive Salaries

Health and Wellness Benefits

401(k) Plan with Company Match

Tuition Reimbursement

Qualifications

• Must be at least 18 years old with reliable transportation.
• Availability to work flexible hours including nights and weekends.

Responsibilities

• Supervise employees and ensure job duties are performed.
• Greet guests and ensure a pleasant shopping experience.
• Handle cash processes and maintain store cleanliness.

Skills

Guest Service Skills

Problem-Solving Techniques

Organizational Skills

Relationship-Building Skills

Decision-Making

Education

High School Diploma or GED

Job description

We are looking to add a Guest Service Supervisor (GSS) to our family. Our GSS will be responsible for driving top-notch guest experience while facilitating the completion of all store-level tasks. We know you have many choices when choosing where to work. And what you really want to know before applying is, "What differentiates us from the rest?"

About Global Partners LP

For over 90 years, Global Partners LP has been delivering the energy our communities need to grow, move, and thrive. From Alltown Fresh, with its innovative chef-led creations and guest-focused retail experience, to our vast network of over 50 liquid energy terminals across the eastern seaboard and beyond, Global Partners' integrated network of businesses delivers value day-in and day-out to our guests and customers across the US. We embrace the future, investing in the energy transition with initiatives like GlobalGLO and supporting the communities in which we operate with our charitable work.

Our Future and Opportunities

We're excited for the next 90 years at Global Partners and what innovative new ideas we can bring to our guests and customers in the future. We're looking for passionate people with great ideas to contribute to our company's future. If you're motivated by what's next, Global Partners can provide you the opportunities to push your career to the next level.

Energy You Bring

• You work from your heart, genuinely love to take care of guests, and demonstrate pride in your work.
• You display a guest-first mentality and showcase your exceptional guest service skills by providing pleasant greeting and parting remarks to everyone.
• You are confident and make eye contact with guests.
• You have superior relationship-building skills and can establish a connection with guests and associates.
• You are trustworthy and responsible.
• You are detail-oriented and have excellent organizational skills.
• You defuse issues by utilizing problem-solving techniques.
• You are a proven self-starter with demonstrated ability to make decisions.
• You direct others and prioritize tasks.

Responsibilities

• Supervise employees to ensure they perform all job duties as directed by management.
• Coach employees by providing constructive feedback.
• Greet guests and ensure an enjoyable shopping experience.
• Adhere to safety, security, quality, and store operation policies.
• Operate the point of sale system according to standards; maintain proper cash levels.
• Maintain store cleanliness and housekeeping.
• Execute all guest service programs and processes consistently.
• Handle cash processes including deposits, lottery, gift cards, and checks.
• Ensure products are replenished and in-stock.
• Address guest inquiries and complaints.
• Check in vendors following established guidelines.

Benefits for You

• Competitive salaries and growth opportunities.
• Health and wellness benefits including medical, dental, vision, and life insurance.
• 401(k) plan with company match.
• Tuition reimbursement after 6 months of service.

Interview Process

1. Apply for the role.
2. Resume review by the hiring manager.
3. Interviews conducted in person or via Zoom, with additional information provided as needed.

Qualifications

• Availability to work flexible hours including days, nights, weekends, and holidays.
• Efficient and organized.
• At least 18 years old.
• Reliable transportation and valid driver's license.
• Ability to access all store areas and lift up to 25 lbs.
• Ability to work in varying temperatures.

Education

High School Diploma or GED required.

Our Values

We value passion and potential. We welcome diverse perspectives, backgrounds, and experiences. We are an equal opportunity employer and provide accommodations for applicants with disabilities. For more information or accommodations, contact our recruiting department at 781-891-4000.