Guest Service Supervisor

Global Partners LP; Whitefield (NH); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player in the energy sector is seeking a Guest Service Supervisor to enhance guest experiences and oversee store operations. This role is perfect for those who are passionate about customer service and thrive in a dynamic environment. You will be responsible for supervising staff, ensuring compliance with safety standards, and executing guest service programs. Join a company that values innovation and community support, offering competitive salaries and growth opportunities. If you are motivated, detail-oriented, and ready to make a difference, this is the role for you.

Benefits

Health and wellness benefits

401(k) plan with matching

Tuition reimbursement

Competitive salary

Qualifications

• Flexible availability, including days, nights, weekends, and holidays.
• Reliable transportation and a valid driver's license required.

Responsibilities

• Supervise employees to ensure effective performance.
• Greet guests and ensure an enjoyable shopping experience.
• Handle cash processes and maintain store cleanliness.

Skills

Guest Service Skills

Problem-Solving Techniques

Relationship-Building Skills

Organizational Skills

Decision-Making

Education

High School Diploma or GED

Job description

We are looking to add a Guest Service Supervisor (GSS) to our family. Our GSS will be responsible for driving top-notch guest experience while facilitating the completion of all store-level tasks. We know you have many choices when choosing where to work. And what you really want to know before applying is, "What differentiates us from the rest?"

About Global Partners LP

For over 90 years, Global Partners LP has been delivering the energy our communities need to grow, move, and thrive. From Alltown Fresh, with its innovative chef-led creations and guest-focused retail experience, to our vast network of over 50 liquid energy terminals across the eastern seaboard and beyond, we deliver value day-in and day-out to our guests and customers across the US. We embrace the future, investing in the energy transition with initiatives like GlobalGLO and supporting our communities through charitable work.

We're excited for the next 90 years at Global Partners and what innovative ideas we can bring to our guests and customers. We seek passionate people with great ideas to contribute to our company's future. If you're motivated by what's next, Global Partners offers opportunities to advance your career.

The Energy You Bring

• You work from your heart, genuinely love taking care of guests, and take pride in your work.
• You demonstrate a guest-first mentality and showcase exceptional guest service skills by providing pleasant greetings and farewells.
• You are confident and make eye contact with guests.
• You possess strong relationship-building skills and can connect with guests and colleagues.
• You are trustworthy, responsible, detail-oriented, and organized.
• You can defuse issues using problem-solving techniques.
• You are a self-starter with the ability to make decisions and prioritize tasks, including directing others.

Responsibilities

• Supervise employees to ensure they perform their duties effectively.
• Coach employees through constructive feedback.
• Greet guests and ensure an enjoyable shopping experience.
• Follow safety, security, quality, and operational policies and procedures.
• Operate the point of sale system and maintain cash levels.
• Maintain store cleanliness and housekeeping functions.
• Execute guest service programs and processes 24/7.
• Handle cash processes, including deposits, lottery, gift cards, and checks.
• Ensure products are replenished and in-stock.
• Address guest inquiries and complaints.
• Check in vendors according to guidelines.

Benefits

• Competitive salary and growth opportunities.
• Health and wellness benefits, including medical, dental, vision, and life insurance.
• 401(k) plan with matching.
• Tuition reimbursement after six months of service.

Interview Process

1. Apply for the role.
2. Resume review by the hiring manager.
3. Interviews conducted in person or via Zoom.

Qualifications

• Flexible availability, including days, nights, weekends, and holidays.
• Efficient, organized, and at least 18 years old.
• Reliable transportation and a valid driver's license.
• Ability to access all store areas and lift up to 25 lbs.
• Ability to work in intermittent temperatures.

Education

High School Diploma or GED required.

We value passion and potential. Even if you don't meet every qualification, we encourage you to apply. We celebrate diversity and are an equal opportunity employer. For accommodations, contact our recruiting department at 781-891-4000.