Guest Service Supervisor

Global Partners LP; Lancaster (NH); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a passionate Guest Service Supervisor to enhance the guest experience and oversee store operations. This role requires a genuine love for guest interaction, strong organizational skills, and the ability to lead a team effectively. The company prides itself on its commitment to community and innovation, offering a supportive environment for personal and professional growth. If you're motivated by creating exceptional guest experiences and want to be part of a forward-thinking team, this opportunity is perfect for you.

Benefits

Health + Wellness benefits

Retirement plan with 401k

Tuition reimbursement

Competitive salaries

Qualifications

• Proven guest service skills with a guest-first mentality.
• Excellent organizational skills and ability to prioritize tasks.

Responsibilities

• Supervise employees ensuring they perform all job duties as assigned.
• Greet guests and provide an enjoyable shopping experience.
• Adhere to safety, security, and store operations policies.

Skills

Guest Service Skills

Problem-Solving Techniques

Organizational Skills

Relationship-Building Skills

Self-Starter

Education

High School Diploma or GED

Job description

Job Description:

We are looking to add a Guest Service Supervisor (GSS) to our family. Our GSS will be responsible for driving top-notch guest experience while facilitating the completion of all store level tasks. We know you have many choices when choosing where to work. And what you really want to know before applying is, "What differentiates us from the rest?"

For over 90 years, Global Partners LP has been delivering the energy our communities need to grow, move, and thrive. From Alltown Fresh, with its innovative chef-led creations and guest-focused retail experience, to our vast network of over 50 liquid energy terminals across the eastern seaboard and beyond, Global Partners' integrated network of businesses delivers value day-in and day-out to our guests and customers across the US. At Global Partners, we embrace the future, investing in the energy transition with initiatives like GlobalGLO and supporting the communities in which we operate with our charitable work.

We're excited for the next 90 years at Global Partners and what innovative new ideas we can bring to our guests and customers in the future. We're looking for passionate people with great ideas to contribute to our company's future. If you're motivated by what's next, Global Partners can provide you the opportunities to push your career to the next level.

Energy You Bring

• You work from your heart, genuinely love to take care of guests, and demonstrate pride in your work.
• You display a guest-first mentality and showcase your exceptional guest service skills by providing pleasant greeting and parting remarks to everyone.
• You are confident and make eye contact with guests.
• You have superior relationship-building skills and can establish a connection with guests and associates.
• You are trustworthy and responsible.
• You are detail-oriented and have excellent organizational skills.
• You defuse issues by utilizing problem-solving techniques.
• You are a proven self-starter with demonstrated ability to make decisions.
• You direct others and prioritize tasks.

Responsibilities

• Supervise employees ensuring they perform all job duties as assigned by management.
• Coach employees by providing constructive feedback to improve performance.
• Greet guests and provide an enjoyable shopping experience.
• Adhere to safety, security, quality, and store operations policies, procedures, and practices.
• Operate the point of sale system following corporate standards; maintain proper cash levels.
• Ensure all store housekeeping functions are completed (cleaning, dusting, sweeping, mopping, trash removal).
• Execute all guest service programs and processes 24/7.
• Handle cash processes, including deposits, lottery, gift cards, and checks where applicable.
• Replenish products to ensure in-stock conditions.
• Address guest inquiries and complaints.
• Check in external and internal vendors according to guidelines.

Benefits

• Competitive salaries and opportunities for growth with a dedicated Talent Development Team.
• Health + Wellness benefits including Medical, Dental, Vision, and Life Insurance, plus additional wellness support.
• Retirement plan with 401k and matching contributions.
• Tuition reimbursement after 6 months of service for professional development.

Interview Process

• Interested candidates should apply to start the process.
• Resumes will be reviewed, and suitable candidates will be contacted by a recruiter or manager.
• Interviews may be conducted in person or via Zoom, with additional information provided at that time.

Qualifications

• Availability to work flexible hours including days, nights, weekends, and holidays.
• Efficiency and organizational skills.
• Minimum age of 18 years.
• Reliable transportation and a valid driver's license.
• Ability to access all store areas and lift up to 25 lbs.
• Ability to work in intermittent temperatures.

Education

High School Diploma or GED required.

We value passion and potential. If you are enthusiastic and believe you can make a meaningful impact, we encourage you to apply, even if you don't meet every requirement. We embrace diversity and equal opportunity in our hiring practices.