Guest Service Supervisor

Global Partners LP; Warren (MA); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a passionate Guest Service Supervisor to enhance the guest experience. In this dynamic role, you will lead a team, ensuring exceptional service and operational excellence. Your responsibilities will include supervising staff, managing cash processes, and maintaining store standards. This is an exciting opportunity to contribute to a company that values innovation and community engagement. If you thrive in a fast-paced environment and are dedicated to guest satisfaction, this role is perfect for you. Join a team that believes in growth and offers competitive salaries and benefits.

Benefits

Health and wellness benefits

401k retirement plan with matching

Tuition reimbursement after 6 months

Competitive salaries

Qualifications

• Must be at least 18 years old with reliable transportation.
• Ability to work flexible hours, including nights and weekends.

Responsibilities

• Supervise employees to ensure all duties are performed.
• Greet guests and ensure an enjoyable shopping experience.
• Manage cash processes and maintain store cleanliness.

Skills

Guest Service Skills

Problem-Solving Techniques

Organizational Skills

Leadership

Education

High School Diploma or GED

Job description

We are looking to add a Guest Service Supervisor (GSS) to our family. Our GSS will be responsible for driving top-notch guest experience while facilitating the completion of all store-level tasks. We know you have many choices when choosing where to work. And what you really want to know before applying is, "What differentiates us from the rest?"

About Global Partners LP

For over 90 years, Global Partners LP has been delivering the energy our communities need to grow, move, and thrive. From Alltown Fresh, with its innovative chef-led creations and guest-focused retail experience, to our vast network of over 50 liquid energy terminals across the eastern seaboard and beyond, Global Partners' integrated network of businesses delivers value day-in and day-out to our guests and customers across the US. We embrace the future by investing in the energy transition with initiatives like GlobalGLO and supporting the communities in which we operate with our charitable work.

Our Future and Opportunities

We’re excited for the next 90 years at Global Partners and what innovative ideas we can bring to our guests and customers. We seek passionate individuals with great ideas to contribute to our company's future. If you're motivated by what's next, Global Partners offers opportunities to advance your career.

Energy You Bring

• Work from your heart, genuinely love taking care of guests, and demonstrate pride in your work.
• Exhibit a guest-first mentality and showcase exceptional guest service skills by providing pleasant greetings and farewells.
• Be confident and make eye contact with guests.
• Build strong relationships with guests and colleagues.
• Be trustworthy and responsible.
• Be detail-oriented with excellent organizational skills.
• Use problem-solving techniques to defuse issues.
• Be a self-starter with the ability to make decisions.
• Lead others and prioritize tasks effectively.

Responsibilities

• Supervise employees to ensure they perform all assigned duties.
• Coach employees with constructive feedback.
• Greet guests and ensure an enjoyable shopping experience.
• Adhere to safety, security, quality, and store policies.
• Operate the point of sale system and maintain proper cash levels.
• Maintain store cleanliness and housekeeping.
• Execute guest service programs and processes around the clock.
• Manage cash processes, including deposits, lottery, gift cards, and checks.
• Ensure products are replenished and in-stock.
• Handle guest inquiries and complaints.
• Check in vendors following established guidelines.

What We Offer

• Competitive salaries and growth opportunities.
• Health and wellness benefits including medical, dental, vision, and life insurance.
• Retirement plan with 401k and matching.
• Tuition reimbursement after 6 months of service.

Interview Process

1. Apply if interested.
2. Resume review by the hiring manager.
3. Interviews conducted in person or via Zoom, with additional details provided as needed.

Qualifications

• Availability to work flexible hours including days, nights, weekends, and holidays.
• Efficiency and organization skills.
• Minimum age of 18 years.
• Reliable transportation and a valid driver’s license.
• Ability to access all store areas and perform physical tasks including lifting up to 25 lbs.
• Ability to work in varying temperatures.

Education

High School Diploma or GED required.

Our Values

We value passion, potential, and diversity. We encourage applicants from all backgrounds to apply, even if they do not meet every qualification. We are committed to equal opportunity employment and providing accommodations for applicants with disabilities.