Guest Service Supervisor

Global Partners LP; Ayer (MA); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a Guest Service Supervisor to enhance guest experiences and oversee store operations. This role requires a passion for service, exceptional communication skills, and the ability to lead a team effectively. As part of a dynamic organization, you'll have the opportunity to contribute to a positive environment while ensuring the highest standards of guest satisfaction. With competitive salaries and development opportunities, this position is perfect for those looking to make a meaningful impact in a vibrant retail setting.

Benefits

Health and wellness benefits

401(k) plan with company match

Tuition reimbursement

Competitive salaries

Qualifications

• Must be at least 18 years old and have reliable transportation.
• Ability to work flexible hours, including nights and weekends.

Responsibilities

• Supervise employees and ensure effective performance.
• Greet guests and maintain an enjoyable shopping experience.
• Handle cash processes and address guest inquiries.

Skills

Guest Service Skills

Problem-Solving Techniques

Organizational Skills

Decision-Making

Communication Skills

Education

High School Diploma or GED

Job description

We are looking to add a Guest Service Supervisor (GSS) to our family. Our GSS will be responsible for driving top-notch guest experience while facilitating the completion of all store-level tasks. We know you have many choices when choosing where to work. And what you really want to know before applying is, "What differentiates us from the rest?"

About Global Partners LP

For over 90 years, Global Partners LP has been delivering the energy our communities need to grow, move, and thrive. From Alltown Fresh, with its innovative chef-led creations and guest-focused retail experience, to our vast network of over 50 liquid energy terminals across the eastern seaboard and beyond, Global Partners' integrated network of businesses delivers value day-in and day-out to our guests and customers across the US. We embrace the future, investing in the energy transition with initiatives like GlobalGLO and supporting the communities in which we operate with our charitable work.

Our Future and Opportunities

We're excited for the next 90 years at Global Partners and what innovative new ideas we can bring to our guests and customers. We're looking for passionate people with great ideas to contribute to our company's future. If you're motivated by what's next, Global Partners can provide you the opportunities to advance your career.

Energy You Bring

• Work from your heart, genuinely love taking care of guests, and demonstrate pride in your work.
• Display a guest-first mentality and showcase your exceptional guest service skills by providing pleasant greetings and farewells.
• Be confident and make eye contact with guests.
• Build superior relationships with guests and associates.
• Be trustworthy and responsible.
• Be detail-oriented with excellent organizational skills.
• Use problem-solving techniques to defuse issues.
• Be a self-starter capable of making decisions.
• Direct others and prioritize tasks.

Responsibilities

• Supervise employees, ensuring they perform their duties effectively.
• Coach employees with constructive feedback.
• Greet guests and ensure an enjoyable shopping experience.
• Follow safety, security, quality, and store operation policies.
• Operate the point of sale system adhering to corporate standards.
• Maintain store cleanliness and organization.
• Execute guest service programs and processes around the clock.
• Handle cash processes, including deposits, lottery, gift cards, and checks.
• Replenish products to maintain stock levels.
• Address guest inquiries and complaints.
• Check in vendors according to guidelines.

Benefits and Development

• Competitive salaries and growth opportunities.
• Health and wellness benefits including medical, dental, vision, and life insurance.
• 401(k) plan with company match.
• Tuition reimbursement after 6 months of employment.

Interview Process

1. Apply for the role.
2. Resume review by hiring manager.
3. Interviews conducted either in person or via Zoom.

Qualifications

• Available to work flexible hours including days, nights, weekends, and holidays.
• Efficient and organized.
• At least 18 years old.
• Reliable transportation and a valid driver’s license.
• Ability to access all store areas and lift up to 25 lbs.
• Ability to work in varying temperatures.

Education

High School Diploma or GED required.

Additional Information

We value passion and potential. If you are enthusiastic about this position and believe you can make a meaningful impact, we encourage you to apply even if you don't meet every requirement. We embrace diversity and are an equal opportunity employer. For accommodations, contact our recruiting department at 781-891-4000.