Guest Service Supervisor

Global Partners LP; Hinsdale (NH); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a Guest Service Supervisor who is passionate about delivering exceptional guest experiences. This role involves supervising staff, ensuring adherence to safety and quality standards, and providing a welcoming environment for all guests. With a focus on relationship-building and problem-solving, the ideal candidate will thrive in a dynamic setting, contributing to the company's commitment to community and innovation. If you are motivated by the opportunity to enhance guest satisfaction and lead a dedicated team, this position offers a fantastic chance to advance your career.

Benefits

Competitive Salaries

Health and Wellness Benefits

401k Plan with Company Match

Tuition Reimbursement

Qualifications

• Flexible availability including days, nights, weekends, and holidays.
• Reliable transportation and a valid driver's license.

Responsibilities

• Supervise employees to ensure they perform all assigned job duties.
• Greet guests and provide an enjoyable shopping experience.
• Address guest inquiries and complaints.

Skills

Guest Service Skills

Problem-Solving Techniques

Organizational Skills

Relationship-Building Skills

Decision-Making

Education

High School Diploma or GED

Job description

We are looking to add a Guest Service Supervisor (GSS) to our family. Our GSS will be responsible for driving top-notch guest experience while facilitating the completion of all store-level tasks. We know you have many choices when choosing where to work. And what you really want to know before applying is, "What differentiates us from the rest?"

For over 90 years, Global Partners LP has been delivering the energy our communities need to grow, move, and thrive. From Alltown Fresh, with its innovative chef-led creations and guest-focused retail experience, to our vast network of over 50 liquid energy terminals across the eastern seaboard and beyond, Global Partners' integrated network of businesses delivers value day-in and day-out to our guests and customers across the US. At Global Partners, we embrace the future, investing in the energy transition with initiatives like GlobalGLO and supporting the communities in which we operate with our charitable work.

We're excited for the next 90 years at Global Partners and what innovative new ideas we can bring to our guests and customers in the future. We're looking for passionate people with great ideas to contribute to our company's future. If you're motivated by what's next, Global Partners can provide you the opportunities to push your career to the next level.

Energy You Bring

• You work from your heart, genuinely love to take care of guests, and demonstrate pride in your work.
• You display a guest-first mentality and showcase your exceptional guest service skills by providing pleasant greeting and parting remarks to everyone.
• You are confident and make eye contact with guests.
• You have superior relationship-building skills and can establish a connection with guests and associates.
• You are trustworthy and responsible.
• You are detail-oriented and have excellent organizational skills.
• You defuse issues by utilizing problem-solving techniques.
• You are a proven self-starter with demonstrated ability to make decisions.
• You direct others and prioritize tasks.

Responsibilities

• Supervise employees to ensure they perform all assigned job duties.
• Coach employees by providing constructive feedback.
• Greet guests and provide an enjoyable shopping experience.
• Adhere to safety, security, quality, and store operations policies and procedures.
• Operate the point of sale system according to corporate standards; maintain proper cash levels.
• Ensure all store housekeeping functions are completed.
• Execute all guest service programs and processes 24/7.
• Handle cash processes, including deposits, lottery, gift cards, and checks.
• Replenish products to ensure in-stock conditions.
• Address guest inquiries and complaints.
• Check in external and internal vendors as per guidelines.

Benefits

• Competitive salaries and opportunities for growth.
• Health and wellness benefits including Medical, Dental, Vision, and Life Insurance.
• 401k plan with company match.
• Tuition reimbursement after 6 months of service.

Interview Process

1. Apply for the role.
2. Resume review by the hiring manager.
3. Interviews conducted in person or via Zoom, with additional information provided at that time.

Qualifications

• Flexible availability including days, nights, weekends, and holidays.
• Efficient and organized.
• At least 18 years old.
• Reliable transportation and a valid driver's license.
• Ability to access all store areas.
• Ability to reach, bend, twist, kneel, crouch, climb, and lift up to 25 lbs.
• Ability to work in intermittent temperatures.

Education

High School Diploma or GED required.