Guest Service Agent: Welcoming Front Desk Pro

Sp Hotel Ii Llc; Richmond (VA); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Health insurance

Paid time off

401K plan with company match

Employee discounts at hotels

Gym membership discounts

Job summary

Shamin Hotels is seeking a Guest Service Agent in Richmond, VA to welcome guests, register arrivals, and process payments with accuracy. You will assist guests with reservations, provide information about local attractions, and coordinate with housekeeping and other departments to ensure a seamless stay.

The role emphasizes hospitality, professionalism, and the ability to handle inquiries quickly while maintaining high service standards.

Qualifications

• Proven experience as a front desk agent preferred.
• Prioritization and time management skills required.
• Working quickly without compromising quality.
• Attention to detail skills required.
• Reliable mode of transportation required.
• High school diploma or GED certification or an equivalent combination of education and experience.

Responsibilities

• Greet, register, and assign rooms to guests.
• Issue room keys and escort instructions as appropriate.
• Date-stamp, sort, and rack incoming mail and messages.
• Handle guest inquiries about services, dining, and local attractions.
• Compute bills, collect payments, and process charges.
• Make reservations and manage guest accounts.
• Cross-sell hotel services and place special arrangements as directed.

Skills

Front desk experience

Customer service

Time management

Attention to detail

Reliability

Education

High School Diploma or GED

Tools

POS system

Credit card processing

Job description

Shamin Hotels is seeking a Guest Service Agent in Richmond, VA to welcome guests, register arrivals, and process payments with accuracy. You will assist guests with reservations, provide information about local attractions, and coordinate with housekeeping and other departments to ensure a seamless stay.

The role emphasizes hospitality, professionalism, and the ability to handle inquiries quickly while maintaining high service standards.