Guest Service Specialist — Front Desk & VIP Check-In

schultehotelcareers; Arlington (VA); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Daily Pay

Telemedicine

Health Insurance

401k

Parental Leave

Paid Time Off

Holiday Pay

Pet Insurance

Employee Assistance Program

Schulte Savings Marketplace Discounts

Job summary

Schulte Hospitality Group is seeking a dynamic Guest Service Representative to join our team in Arlington, VA. You will greet guests, manage arrivals, assist VIPs, and handle calls with a friendly demeanor while maintaining cash handling procedures and accurate records.

Ideal candidates bring at least one year of Front Desk experience, solid computer skills, and the ability to communicate clearly both verbally and in writing.

Qualifications

• Minimum of one year in Front Desk Operations.
• In-depth knowledge of hotel Front Desk operations.
• Minimum of High School education.

Responsibilities

• Greets guests as they arrive, focus on personal recognition.
• Reviews arrival lists daily and assists in preparing and assembling welcome amenities.
• Escort VIPs to room and check them in prior to arrival.
• Answer the telephone within three rings with a smile and answer questions accordingly or transfer as needed.
• Responsible for issued bank. Count bank at beginning and end of shift. Ensure that all cash drops are done in accordance to with proper cash handling procedures and report all cash over/ shorts to management.
• Keep front desk area clean and organized.
• Assisting with lobby activation as needed.
• Utilize proper procedures when handling guest PPI data.
• Follow checklist when going through check in or check out with guest. Always retrieve necessary identification documents and form of payment upon arrival.
• Attends promptly to guest needs and inquiries.
• Perform various other duties as assigned
• Perform various other duties as assigned to meet business objectives

Skills

Customer service

Communication

Time management

Basic computer skills

Education

High School diploma

Job description

Schulte Hospitality Group is seeking a dynamic Guest Service Representative to join our team in Arlington, VA. You will greet guests, manage arrivals, assist VIPs, and handle calls with a friendly demeanor while maintaining cash handling procedures and accurate records.

Ideal candidates bring at least one year of Front Desk experience, solid computer skills, and the ability to communicate clearly both verbally and in writing.