Guest Experience Specialist - Front Desk & VIP Welcome

Schulte Hospitality Group; Erie (Erie County); On-site; USD 18,000 - 23,000; Full time

Benefits offered by this job

Daily Pay

Telemedicine

Health Insurance options

401k Plan

Parental Leave

Paid Time Off

Holiday Pay

Pet Insurance

Employee Assistance Program

Discounts on events and more

Job summary

Schulte Hospitality Group is seeking a friendly Guest Service Representative to join our front desk team. You will greet guests, answer inquiries, assist with check-in/out, and help ensure a smooth guest experience in a busy hospitality environment.

We value a year of front desk experience, strong communication and time-management skills, and the ability to handle payments and maintain a welcoming lobby. This on-site role includes a competitive benefits package and opportunities for growth

Qualifications

• Minimum of one year in Front Desk Operations.
• In-depth knowledge of hotel Front Desk operations.
• Minimum of High School education.

Responsibilities

• Greets guests as they arrive, focus on personal recognition.
• Reviews arrival lists daily and assists in preparing and assembling welcome amenities.
• Escort VIPs to room and check them in prior to arrival.
• Answer the telephone within three rings with a smile and answer questions accordingly or transfer as needed.
• Responsible for issued bank. Count bank at beginning and end of shift. Ensure that all cash drops are done in accordance to with proper cash handling procedures and report all cash over/ shorts to management.
• Keep front desk area clean and organized.
• Assisting with lobby activation as needed.
• Utilize proper procedures when handling guest PPI data.
• Follow checklist when going through check in or check out with guest. Always retrieve necessary identification documents and form of payment upon arrival.
• Attends promptly to guest needs and inquiries
• Perform various other duties as assigned
• Perform various other duties as assigned to meet business objectives

Skills

Front Desk Operations

Basic computer skills

Communication skills

Time management

Education

High School education

Job description

Schulte Hospitality Group is seeking a friendly Guest Service Representative to join our front desk team. You will greet guests, answer inquiries, assist with check-in/out, and help ensure a smooth guest experience in a busy hospitality environment.

We value a year of front desk experience, strong communication and time-management skills, and the ability to handle payments and maintain a welcoming lobby. This on-site role includes a competitive benefits package and opportunities for growth