Guest Experience Specialist - Front Desk & VIP Service

Schulte Hospitality Group; Fayetteville (AR); On-site; USD 17,908 - 23,419; Full time

Benefits offered by this job

Daily Pay

Telemedicine

Health Insurance

Life Insurance

401k Match

Parental Leave

PTO

Holiday Pay

Pet Insurance

Assistance Program

Discounts

Job summary

Schulte Hospitality Group is seeking a dynamic Guest Service Representative to join our team and deliver exceptional hospitality. You will greet guests, assist with check-in and check-out, and coordinate with other departments to ensure memorable stays.

Ideal candidates have at least one year in front desk operations, a high school diploma, and solid computer and communication skills. The role offers daily pay options, health and life insurance, a 401k match, parental leave, PTO, and other

Qualifications

• Basic computer skills required to operate hotel front desk software and systems.
• Effective verbal and written communication with guests and colleagues.
• Strong guest-service mindset to exceed expectations.
• Excellent time management to handle check-ins, inquiries and tasks.

Responsibilities

• Greet guests upon arrival and provide personal recognition.
• Check guests in/out efficiently and handle payments and banking.
• Answer phone calls promptly and assist or transfer as needed.
• Maintain front desk area neat and organized and assist lobby activation as needed.
• Protect guest information and follow data handling procedures.

Skills

Basic computer skills

Communication skills

Guest service excellence

Time management

Education

High school diploma

Job description

Schulte Hospitality Group is seeking a dynamic Guest Service Representative to join our team and deliver exceptional hospitality. You will greet guests, assist with check-in and check-out, and coordinate with other departments to ensure memorable stays.

Ideal candidates have at least one year in front desk operations, a high school diploma, and solid computer and communication skills. The role offers daily pay options, health and life insurance, a 401k match, parental leave, PTO, and other