VIP Front Desk Guest Service

schultehotelcareers; Philadelphia (Philadelphia County); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Daily Pay

Telemedicine & Virtual Mental Health

Health Insurance options

401k Plan + Company Match

Paid Parental Leave

Paid Time Off

Holiday Pay

Pet Insurance

Employee Assistance Program

Discounts on event tickets/electronics

Job summary

Schulte Hospitality Group is seeking a friendly Guest Service Representative to warmly greet guests, manage arrival and check-in, and support lobby operations at our on-site front desk. You will handle guest inquiries, assist VIPs, and ensure smooth cash handling with accurate banking procedures.

The role requires basic computer skills, clear communication, and at least a year in front desk operations, with a high school education as the minimum. Benefits and growth opportunities are provided.

Qualifications

• Minimum of one year in Front Desk Operations.
• In-depth knowledge of hotel Front Desk operations.
• Minimum of High School education.

Responsibilities

• Greets guests as they arrive, focus on personal recognition.
• Reviews arrival lists daily and assists in preparing and assembling welcome amenities.
• Escort VIPs to room and check them in prior to arrival.
• Answer the telephone within three rings with a smile and answer questions accordingly or transfer as needed.
• Responsible for issued bank. Count bank at beginning and end of shift. Ensure that all cash drops are done in accordance to with proper cash handling procedures and report all cash over/ shorts to management.
• Keep front desk area clean and organized.
• Assisting with lobby activation as needed.
• Utilize proper procedures when handling guest PPI data.
• Follow checklist when going through check in or check out with guest. Always retrieve necessary identification documents and form of payment upon arrival.
• Attends promptly to guest needs and inquiries.
• Perform various other duties as assigned
• Perform various other duties as assigned to meet business objectives

Skills

Basic computer skills

Verbal and written communication

Time management

Education

High School education

Job description

Schulte Hospitality Group is seeking a friendly Guest Service Representative to warmly greet guests, manage arrival and check-in, and support lobby operations at our on-site front desk. You will handle guest inquiries, assist VIPs, and ensure smooth cash handling with accurate banking procedures.

The role requires basic computer skills, clear communication, and at least a year in front desk operations, with a high school education as the minimum. Benefits and growth opportunities are provided.