Guest Service Specialist — Front Desk & Revenue Support

Westin San Antonio North; San Antonio (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Quarterly bonus

PTO & holidays

401k with Employer Match

DailyPay option

Hotel discounts

Job summary

LBA Hospitality is seeking a Guest Service Representative to excel at front-desk operations and guest interactions at a San Antonio property. You will respond to guest needs, process reservations and payments, and apply effective selling strategies to support hotel revenue. The role may also serve as Manager on Duty when assigned.

Join our hospitality team to create welcoming, memorable experiences for guests, while maintaining high standards of privacy, security, and service across shifts.

Qualifications

• High school diploma or equivalent preferred.
• Customer-service, reservations, or guest-relations experience preferred.
• Strong communication, problem-solving, conflict-resolution, and computer skills.
• Dependable, detail-oriented, and able to manage multiple priorities.

Responsibilities

• Welcome, register, and check out guests while protecting confidential information and accommodating requests when possible.
• Manage reservations, room assignments, cancellations, special requests, and loyalty-program participation.
• Answer calls and provide accurate information about services, rates, amenities, and area.
• Operate the property-management system to post charges, prepare bills, collect payments, and balance transactions.
• Verify payment methods and complete reconciliations at the end of each shift.
• Promote hotel services and upsell future reservations and room options.
• Identify sales opportunities and share leads with the team.
• Resolve guest concerns professionally and document service-recovery efforts.
• Communicate special requests and maintenance needs across departments and shifts.
• Maintain a clean, organized lobby, market, dining, and front-desk area.

Skills

Customer service

Sales

Reservations

Guest relations

Communication

Problem solving

Conflict resolution

Computer skills

Multitasking

Education

High school diploma

Job description

LBA Hospitality is seeking a Guest Service Representative to excel at front-desk operations and guest interactions at a San Antonio property. You will respond to guest needs, process reservations and payments, and apply effective selling strategies to support hotel revenue. The role may also serve as Manager on Duty when assigned.

Join our hospitality team to create welcoming, memorable experiences for guests, while maintaining high standards of privacy, security, and service across shifts.