Guest Service Specialist - Front Desk (Hotel)

Raymond Management Company; Glendale (OH); On-site; USD 42,981,000 - 45,847,000; Full time

Benefits offered by this job

Team culture

Training & growth

Employee recognition

Paid time off

Hotel room discounts

Referral bonuses

Employee assistance program

Job summary

Raymond Management Company, based in Glendale, OH, is seeking a friendly Guest Service Representative to join the Front Desk team. You will greet guests, assist with check-in and check-out, and handle reservations with a positive, professional attitude.

As part of a hospitality-focused group that manages Hilton and Marriott properties across the U.S., you’ll coordinate with housekeeping, maintenance, and sales to ensure smooth operations and a memorable guest experience.

Responsibilities

• Serve as the first point of contact for our guests, creating a positive and welcoming experience.
• Greet and assist guests during check-in and check-out, ensuring smooth service with a friendly attitude.
• Handle guest requests, inquiries, and reservations with professionalism and attention to detail.
• Communicate with Housekeeping, Maintenance, and Sales teams to ensure seamless operations.
• Manage daily front desk duties, including payments, room assignments, and resolving any guest issues.

Job description

Raymond Management Company, based in Glendale, OH, is seeking a friendly Guest Service Representative to join the Front Desk team. You will greet guests, assist with check-in and check-out, and handle reservations with a positive, professional attitude.

As part of a hospitality-focused group that manages Hilton and Marriott properties across the U.S., you’ll coordinate with housekeeping, maintenance, and sales to ensure smooth operations and a memorable guest experience.