Guest Experience Manager - Front Desk Leader

Raymond Management Company; Glendale (OH); On-site; USD 50,000 - 55,000; Full time

Benefits offered by this job

11 paid holidays

Vacation

Sick leave

Bereavement leave

Jury duty

Health insurance

Dental plan

Vision plan

401(k)

Travel discounts

Referral bonuses

Paid time off for volunteering

Employee Assistance Program

Job summary

Raymond Management Company seeks a Guest Service Manager to oversee our front desk operations and ensure the highest level of guest service. You will lead the guest service team, handle reservations, check-ins/outs, and resolve guest inquiries with professionalism.

In this role you will monitor guest satisfaction, collaborate across departments and prepare reports for leadership. The position requires hospitality experience, strong communication, and flexibility including evenings and weekends.

Qualifications

• Previous Guest Service Manager experience required.
• Strong leadership and communication skills.
• Proficiency in hotel management software.
• Flexibility to work evenings, weekends, and holidays.

Responsibilities

• Manage daily front desk operations and reservations.
• Lead and train the guest service team to deliver outstanding service.
• Handle guest inquiries, requests, and complaints promptly.
• Monitor guest satisfaction and implement improvements.
• Collaborate with departments to ensure smooth operations.
• Prepare reports on guest feedback for management.
• Ensure compliance with hotel policies and safety procedures.

Skills

Leadership

Guest service

Communication

Hospitality

Team management

Front desk

Tools

Hotel software

Job description

Raymond Management Company seeks a Guest Service Manager to oversee our front desk operations and ensure the highest level of guest service. You will lead the guest service team, handle reservations, check-ins/outs, and resolve guest inquiries with professionalism.

In this role you will monitor guest satisfaction, collaborate across departments and prepare reports for leadership. The position requires hospitality experience, strong communication, and flexibility including evenings and weekends.