Guest Service Specialist – Front Desk

Golden Entertainment, Inc.; Nevada; On-site; USD 21,000 - 30,000; Full time

Job summary

Golden Pahrump Nugget, LLC in Nevada seeks a friendly Guest Service Representative to greet guests, manage check-in, and handle front desk transactions with accuracy and courtesy. You will provide timely service, assign rooms per policy, process check-outs and support other departments to ensure seamless guest experiences while upholding gaming and safety standards.

Candidates should have at least 6 months of related experience, strong communication skills, the ability to work in a fast-paced

Qualifications

• 6 months of experience in a similar role or with relevant transferrable skills preferred.
• Strong guest service abilities and proven track record of delivering exceptional service.
• Ability to follow instructions and complete tasks accurately in a fast-paced environment.
• Strong communication skills and willingness to work as part of a team.
• Committed to fostering a respectful, inclusive, and safety-conscious work environment.
• Ability to access and input information using a moderately complex computer system.
• 10-key touch proficiency preferred.

Responsibilities

• Provide timely and courteous guest service consistent with the company’s guest service culture.
• Assign guest rooms in accordance with current policies and procedures.
• Process guest check-outs and handle account postings accurately and efficiently.
• Manage cash flow in assigned bank, including performing accurate financial transactions.
• Handle special guest requests and resolve complaints to ensure complete guest satisfaction.
• Maintain up-to-date knowledge of hotel occupancy, in-house groups, and special events to support front desk operations.
• Assist other departments with guest-related needs to ensure seamless service.
• Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations, if they apply to the position.

Skills

Guest service

Communication

Teamwork

Attention to detail

Computer skills

10-key input

Education

High School Diploma or equivalent

Job description

Golden Pahrump Nugget, LLC in Nevada seeks a friendly Guest Service Representative to greet guests, manage check-in, and handle front desk transactions with accuracy and courtesy. You will provide timely service, assign rooms per policy, process check-outs and support other departments to ensure seamless guest experiences while upholding gaming and safety standards.

Candidates should have at least 6 months of related experience, strong communication skills, the ability to work in a fast-paced