Guest Experience Specialist - Front Desk

Golden Nugget Las Vegas; Cripple Creek (CO); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Multiple benefit plans

Dental, vision, voluntary life

Paid Time Off

401K

Opportunities for advancement

Employee discounts on dining, retail,和

Community volunteer opportunities

Job summary

Golden Nugget Las Vegas is seeking a Front Desk Agent to warmly welcome guests and provide friendly service at the hotel and casino. You will check in guests, collect payment information, and assist with guest inquiries to ensure a pleasant stay.

In this role you will also process routine reports, support training for new staff, and uphold positive guest relations while maintaining a clean, safe work environment. Opportunities for advancement and employee discounts are offered.

Qualifications

• High school diploma or GED.
• Prior high-volume customer service experience.
• One (1) year of hotel front desk experience strongly preferred.

Responsibilities

• Deliver consistent, courteous and professional guest service in all interactions with guests, visitors, vendors and fellow employees.
• Register arriving guests by completing appropriate paperwork and obtaining proper payment information.
• Settle balances and handle cash; investigate and resolve general billing discrepancies.
• Answer guest inquiries concerning entertainment or attractions and provide information for a pleasant stay.
• Print and process routine reports; assist in training new departmental employees.
• Promote positive public/employee relations at all times.
• Maintain guest relations and refer guests to appropriate personnel if unable to satisfy them.
• Assist other departments with requirements pertaining to hotel guests.
• Maintain a clean, safe, hazard-free work environment within area of responsibility.
• Perform any other duties as assigned.

Skills

Customer service

Front desk experience

Education

High school diploma or GED

Job description

Golden Nugget Las Vegas is seeking a Front Desk Agent to warmly welcome guests and provide friendly service at the hotel and casino. You will check in guests, collect payment information, and assist with guest inquiries to ensure a pleasant stay.

In this role you will also process routine reports, support training for new staff, and uphold positive guest relations while maintaining a clean, safe work environment. Opportunities for advancement and employee discounts are offered.