Guest Experience Front Desk Specialist

The Post Oak; Colorado; On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Benefits plans

Dental & Vision

Paid Time Off

401K

Advancement opportunities

Employee discounts

Volunteer opportunities

Job summary

Golden Nugget is seeking a Front Desk Agent to welcome guests and deliver courteous service at check-in and throughout their stay.

You will register arrivals, handle payments, answer inquiries, and coordinate with hotel staff to ensure a smooth experience for guests. The role requires a high school diploma and prior guest-service experience; weekend shifts may apply. Benefits include PTO, 401K, and advancement opportunities.

Qualifications

• High school diploma or GED is required.
• Prior high-volume customer service experience is preferred.
• One year of hotel front desk experience strongly preferred.

Responsibilities

• Consistently deliver positive, courteous and professional guest service in all interactions with guests, visitors, vendors and fellow employees.
• Register arriving guests by completing appropriate paperwork and obtaining proper payment information.
• Settle account balances of departing guests by accepting payment and handling cash drawer.
• Respond to guest inquiries concerning entertainment or attractions and provide guests with general information to ensure a pleasant stay in the hotel.
• Print and process routine reports and may assist in the training of new departmental employees.
• Promote positive public/employee relations at all times.
• Uphold guest relations in a positive manner; refers guest to appropriate personnel if unable to satisfy guests' complaints.
• Assist other departments with requirements they may have pertinent to hotel guests.
• Maintain a clean, safe, hazard-free work environment within area of responsibility.
• Performs any other duties as assigned.

Skills

Customer service

Communication

Cash handling

Education

High school diploma or GED

Job description

Golden Nugget is seeking a Front Desk Agent to welcome guests and deliver courteous service at check-in and throughout their stay.

You will register arrivals, handle payments, answer inquiries, and coordinate with hotel staff to ensure a smooth experience for guests. The role requires a high school diploma and prior guest-service experience; weekend shifts may apply. Benefits include PTO, 401K, and advancement opportunities.