Guest Experience Agent

Home2 Suites Virginia Center Commons; Glen Allen (VA); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Disability insurance

Pet insurance

Gym membership

Paid time off

Paid holidays

Employee discounts

Job summary

Shamin Hotels is seeking a Guest Service Agent to warmly welcome guests, check them in and out, and manage reservations on-site and online. You will help guests with information about local attractions, dining, and activities while ensuring accurate room assignment and billing.

Applicants should have front desk experience, strong time management, attention to detail, and reliable transportation. Full-time positions include comprehensive benefits and opportunities for growth.

Qualifications

• Front desk experience preferred.
• Ability to multi-task and manage time effectively.
• Attention to detail required.
• Reliable mode of transportation needed.

Responsibilities

• Greet guests, register and assign rooms.
• Issue room keys and provide escort instructions.
• Process payments and post charges for rooms and services.
• Handle reservations and inquiries, both in person and online.
• Provide information on hotel services and local attractions.

Skills

Guest service

Front desk

Reservation handling

Cash handling

Communication skills

Education

High school diploma or GED

Job description

Shamin Hotels is seeking a Guest Service Agent to warmly welcome guests, check them in and out, and manage reservations on-site and online. You will help guests with information about local attractions, dining, and activities while ensuring accurate room assignment and billing.

Applicants should have front desk experience, strong time management, attention to detail, and reliable transportation. Full-time positions include comprehensive benefits and opportunities for growth.