Guest Experience Specialist - Hotel Front Desk

Kingston LLC; Chester (VA); On-site; USD 17,000 - 23,000; Full time

Job summary

Shamin Hotels is seeking a Guest Service Agent to check guests in and out, handle reservations, and assist with inquiries to ensure a positive guest experience. The role involves interacting with guests in-person and online, processing payments, and coordinating with Bell staff as needed.

We value teamwork, reliability, and a friendly, detail-oriented approach to service. This position is based at a Shamin Hotels location and offers opportunities for growth within our operations team.

Qualifications

• High school diploma or GED required.
• Experience as a front desk agent preferred.
• Strong time-management and attention to detail.
• Reliable transportation required.

Responsibilities

• Greets, registers, and assigns rooms to guests.
• Issues room key and escort instructions to Bell person or guest.
• Transmits and receives messages using telephone, fax and switchboard.
• Answers inquiries pertaining to hotel services, registration, dining and local directions.
• Keeps records of room availability and guests’ accounts.
• Computes bill, collects payment and makes change for guests.
• May make, confirm and cancel reservations for guests.
• May deposit guests’ valuables in hotel safe or safe-deposit box.

Skills

Front desk experience

Time management

Attention to detail

Transportation required

Education

High school diploma

GED certification

Job description

Shamin Hotels is seeking a Guest Service Agent to check guests in and out, handle reservations, and assist with inquiries to ensure a positive guest experience. The role involves interacting with guests in-person and online, processing payments, and coordinating with Bell staff as needed.

We value teamwork, reliability, and a friendly, detail-oriented approach to service. This position is based at a Shamin Hotels location and offers opportunities for growth within our operations team.