Guest Service Representative - Substitute

Tricoci University of Beauty Culture; Elgin (IL); On-site; USD 20,664 - 22,041; Full time

Benefits offered by this job

Generous Paid Time Off

401K Plan

Access to CEU Classes

Complimentary Services at our Student

Discounts on products

Career Advancement

Rewarding and Dynamic Work Environment

Job summary

Tricoci University of Beauty Culture in Elgin, IL is seeking a Substitute Guest Service Representative to support peak times and cover for staff absences at our campus. You will greet guests and students, answer inquiries about programs and services, schedule appointments, and maintain accurate records of interactions.

The role emphasizes friendly service, teamwork, and flexible shifts, including weekdays and evenings.

Qualifications

• Previous experience in customer service or a guest-facing role is preferred.
• Strong verbal communication and interpersonal skills to engage effectively with guests and students.
• Excellent organizational abilities with a knack for multitasking.
• Proficiency in Microsoft Office Suite; experience with CRM software is advantageous.
• A friendly demeanor and positive attitude focused on guest satisfaction.

Responsibilities

• Greet guests and students in a friendly and professional manner.
• Manage incoming calls and inquiries, providing detailed information about programs and services.
• Schedule and coordinate appointments for beauty services and other university offerings.
• Maintain accurate records of guest interactions and communications.
• Address and resolve guest concerns with professionalism and care.
• Collaborate with team members to ensure smooth operations and exceptional guest experiences.
• Assist with administrative tasks and other duties as assigned.

Skills

Customer service

Communication

Multitasking

MS Office

CRM

Tools

CRM software

Job description

About Tricoci University

Tricoci University of Beauty Culture is dedicated to fostering excellence in beauty education and providing an enriching experience for both students and clients. Our goal is to empower future beauty professionals with the skills and knowledge needed for success.

Substitute Guest Service Representative

As a Substitute Guest Service Representative, you will provide crucial support during peak times or to cover for staff absences. Your engaging personality and commitment to customer service will help create a welcoming environment for guests and students at our campus.

Key Responsibilities

• Greet guests and students in a friendly and professional manner
• Manage incoming calls and inquiries, providing detailed information about programs and services
• Schedule and coordinate appointments for beauty services and other university offerings
• Maintain accurate records of guest interactions and communications
• Address and resolve guest concerns with professionalism and care
• Collaborate with team members to ensure smooth operations and exceptional guest experiences
• Assist with administrative tasks and other duties as assigned

Why Work With Us

• Join a respected institution that prioritizes beauty education and student success
• Be part of a supportive team-oriented environment
• Enjoy flexible scheduling that promotes a work-life balance
• Opportunities for personal growth and professional development in the beauty industry
• Receive exclusive discounts on beauty services and products
• Day shift: Monday-Friday 8:30-5:00p, night shift: 5:00-10:00pm

Requirements & Qualifications

• Previous experience in customer service or a guest-facing role is preferred
• Strong verbal communication and interpersonal skills to engage effectively with guests
• Excellent organizational abilities with a knack for multitasking
• Proficiency in Microsoft Office Suite; experience with CRM software is advantageous
• A friendly demeanor and positive attitude focused on guest satisfaction
• Flexible availability to cover various shifts as needed, including weekdays and weekends

Benefits

• Generous Paid Time Off
• 401K Plan
• Access to Continuing Education Units (CEU) Classes
• Complimentary Services at our Student Clinic
• Product Discounts
• Opportunities for Career Advancement
• A Rewarding and Dynamic Work Environment

In support of the pay transparency laws enacted across the country, the expected salary range for this position is between $15.00 and $16.20/hr. Actual pay will be adjusted based on job‑related factors permitted by law, such as experience and training; geographic location; licensure and certifications; market factors; departmental budgets; and responsibility.

Tricoci University of Beauty Culture, LLC is an E‑Verify employer. E‑Verify is a registered trademark of the U.S. Department of Homeland Security. The E‑Verify Participation Poster and Right to Work Poster are available for your review.