Guest Service Specialist - Bakery & Celebrations

Talentify; Athens (GA); On-site; USD 17,000 - 21,000; Full time

Benefits offered by this job

Opportunity for advancement

Employee discounts

Flexible schedule

Job summary

Nothing Bundt Cakes is seeking a friendly Guest Service Representative to create a warm guest experience, assist with cake selections, and process orders at the front of the bakery. You will maintain cleanliness, stock merchandise, and support cake decorating as needed.

Flexibility to work various shifts, attend to guests, and uphold NbC standards is required for success in this role.

Qualifications

• Experience in guest service at bakery/retail is a plus.

Responsibilities

• Greet walk-in and phone guests warmly to identify interests and needs.
• Educate guests on NbC cake options, sizes, flavors, pricing, and promotions.
• Suggest additional merchandise to complete celebrations.
• Process orders using the POS and invite guests to NbC Email Club.
• Maintain clean, organized bakery presentation and sanitize surfaces.
• Replenish merchandise and cake display cases.
• Assist Crafter with cake decorations and packaging supplies.
• Follow health and safety guidelines and NbC dress code.
• Maintain reliable attendance and punctuality.

Skills

Guest service

Customer empathy

Multi-tasking

Cash handling

Point-of-sale

Excellent communication

Reliability

Education

High school diploma not required

Tools

Retail POS software

Job description

Nothing Bundt Cakes is seeking a friendly Guest Service Representative to create a warm guest experience, assist with cake selections, and process orders at the front of the bakery. You will maintain cleanliness, stock merchandise, and support cake decorating as needed.

Flexibility to work various shifts, attend to guests, and uphold NbC standards is required for success in this role.