Guest Service Specialist – 2nd Shift

Hireology; Blacksburg (VA); On-site; USD 2,066,000 - 2,755,000; Full time

Benefits offered by this job

Health insurance

Paid time off

401K

DailyPay

Employee hotel rates

Job summary

Newport Hospitality is seeking a Guest Service Representative to uphold our commitment to exceptional service. You will assist guests with efficient, courteous front desk support, check guests in and out, and address inquiries to ensure a memorable stay.

This role requires strong communication, attention to detail, and the ability to work in a fast-paced environment. You will collaborate with team members to resolve issues and process payments, with opportunities in a supportive hospitality team.

Qualifications

• Excellent customer service skills.
• Strong communication and interpersonal abilities.
• Attention to detail and problem-solving skills.
• Ability to work in a fast-paced environment.
• Previous experience in a customer-facing role is a plus.

Responsibilities

• Check guests in and out of the property
• Handle guest inquiries and provide information about the local area
• Assist with resolving guest complaints and issues
• Process payments and maintain accurate records
• Collaborate with other team members to ensure guest satisfaction

Skills

Customer service

Communication

Interpersonal skills

Attention to detail

Problem solving

Fast-paced environment

Job description

Newport Hospitality is seeking a Guest Service Representative to uphold our commitment to exceptional service. You will assist guests with efficient, courteous front desk support, check guests in and out, and address inquiries to ensure a memorable stay.

This role requires strong communication, attention to detail, and the ability to work in a fast-paced environment. You will collaborate with team members to resolve issues and process payments, with opportunities in a supportive hospitality team.