Guest Services Representative (2nd Shift)

Columbus Hospitality Management; Wilmington (OH); On-site; USD 17,000 - 25,000; Full time

Job summary

Holiday Inn is seeking a friendly Guest Service Representative for the 2nd shift at our Wilmington, OH location. You will welcome guests, assist with check-in and check-out, and ensure a smooth front desk operation while upholding brand standards.

Ideal candidates are service-oriented, able to handle reservations, inquiries, and payments with a professional demeanor. Flexibility around AM/PM shifts and weekends is preferred to support guest needs.

Qualifications

• Front desk operations and guest service experience.
• Ability to handle reservations and payments.
• Familiarity with hotel PMS (UKG/Opera) preferred.
• Strong communication and professional demeanor.

Responsibilities

• Greet guests upon arrival with a welcoming and professional demeanor.
• Check guests in and out efficiently using hotel property management systems (e.g., UKG/Opera or applicable system).
• Handle reservations, cancellations, and room assignments.
• Respond to guest inquiries, requests, and complaints promptly and professionally.
• Process payments, post charges, and maintain accurate cash handling procedures.
• Coordinate with housekeeping and maintenance to ensure room readiness and guest satisfaction.
• Provide information about hotel amenities, local attractions, and directions.
• Maintain a clean, organized, and professional front desk area.
• Follow all brand standards, safety protocols, and company policies.

Skills

Guest service

Front desk operations

Cash handling

PMS (UKG/Opera) familiarity

Tools

UKG/Opera PMS

Job description

Guest Services Representative (2nd Shift)

• Full-Time
• On-site

Locations

Wilmington, OH 45177, USA

Description

The Front Office Guest Service Representative provides exceptional guest service at the front desk including check-in, check-out, and support. This is your opportunity to represent the brand and team with world class customer service skills. Our team thrives in a positive, engaging and supportive work environment. This position requires open availability from the candidate. Assigned shifts could vary from AM to PM as well as scheduled work days.

Position Summary

We are seeking a friendly, professional, and service-oriented Guest Service Representative to join our Front Desk team at Holiday Inn. This role is responsible for providing exceptional guest experiences from check-in through check-out while ensuring efficient hotel operations and adherence to brand standards.

Key Responsibilities

• Greet guests upon arrival with a welcoming and professional demeanor
• Check guests in and out efficiently using hotel property management systems (e.g., UKG/Opera or applicable system)
• Handle reservations, cancellations, and room assignments
• Respond to guest inquiries, requests, and complaints promptly and professionally
• Process payments, post charges, and maintain accurate cash handling procedures
• Coordinate with housekeeping and maintenance to ensure room readiness and guest satisfaction
• Provide information about hotel amenities, local attractions, and directions
• Maintain a clean, organized, and professional front desk area
• Follow all brand standards, safety protocols, and company policies

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.