Guest Service & Sales Associate — Welcoming & Upsell-Driven

European Wax Center, Inc.; Baltimore (MD); On-site; USD 19,000 - 28,000; Full time

Job summary

European Wax Center is seeking a Guest Service/Sales Associate in the United States to create a warm, welcoming atmosphere for guests. The role blends friendly service with sales acumen to promote wax passes, promotions and retail offerings.

You will greet guests, assess needs, educate on options, book reservations and maintain a clean front desk. One year of related service or retail experience is preferred, with strong communication and teamwork.

Qualifications

• One year of related service or retail experience.
• Strong interpersonal and communication skills.
• Proficiency with point-of-sale systems and computers.
• Ability to handle guest interactions calmly under pressure.
• Commitment to a clean, organized work environment.

Responsibilities

• Greet guests with a friendly demeanor and set a positive tone.
• Engage guests to understand needs and skincare goals.
• Educate guests on wax pass options and promotions.
• Assist with reservations and resolve guest concerns.
• Maintain front desk and lobby area; uphold brand standards.
• Collaborate with team and share product knowledge.

Skills

Customer service

Sales experience

Communication skills

Team player

Interpersonal skills

Tools

POS systems

Job description

European Wax Center is seeking a Guest Service/Sales Associate in the United States to create a warm, welcoming atmosphere for guests. The role blends friendly service with sales acumen to promote wax passes, promotions and retail offerings.

You will greet guests, assess needs, educate on options, book reservations and maintain a clean front desk. One year of related service or retail experience is preferred, with strong communication and teamwork.