Guest Experience & Sales Associate

European Wax Center, Inc.; Voorhees Township (NJ); On-site; USD 19,000 - 28,000; Full time

Job summary

European Wax Center, Inc. is hiring a Guest Service/Sales Associate to greet guests warmly, understand their skincare goals, and promote wax passes and promotions. You will resolve inquiries and book reservations while upholding brand standards in a welcoming front desk setting.

The role emphasizes strong interpersonal and communication skills, experience in retail or service, and proficiency with POS systems to support a smooth guest experience.

Qualifications

• One year of related service or retail experience.
• Excellent interpersonal and communication skills.
• Proficiency with point-of-sale systems and computer technology.
• Ability to adapt to varying guest personalities and stay calm under pressure.

Responsibilities

• Greet guests with a friendly, inviting demeanor to set a positive tone.
• Engage guests to understand needs, preferences and skincare goals.
• Educate guests on wax pass options, promotions, and benefits of waxing.
• Book reservations and resolve inquiries promptly and professionally.
• Maintain an organized front desk and lobby per brand standards.
• Collaborate with colleagues and share product knowledge.

Skills

Interpersonal skills

Sales experience

Customer service

POS systems

Tools

Point-of-Sale (POS) systems

Job description

European Wax Center, Inc. is hiring a Guest Service/Sales Associate to greet guests warmly, understand their skincare goals, and promote wax passes and promotions. You will resolve inquiries and book reservations while upholding brand standards in a welcoming front desk setting.

The role emphasizes strong interpersonal and communication skills, experience in retail or service, and proficiency with POS systems to support a smooth guest experience.