Guest Service Representative

Tricoci University of Beauty Culture; Rockford (IL); On-site; USD 21,000 - 22,000; Full time

Benefits offered by this job

Generous Paid Time Off

401K Plan

CEU Classes

Complimentary Services at Student Clin

Product Discounts

Career Advancement

Dynamic Work Environment

Job summary

Tricoci University of Beauty Culture in Rockford, IL is seeking a Guest Service Representative to be the welcoming front line for students and clients. You will greet guests, answer inquiries, schedule beauty consultations, and keep precise records of appointments in a busy student clinic.

The role emphasizes excellent communication, organizational skills, and a proactive attitude to ensure a superior customer experience while supporting campus operations.

Qualifications

• High school diploma or equivalent; hospitality or customer service education is a plus.
• Previous customer service or guest relations experience preferred.
• Excellent communication skills and a friendly, approachable demeanor.
• Strong organizational and multitasking abilities to manage varying responsibilities.
• Proficiency in Microsoft Office Suite; experience with CRM software is a plus.
• A proactive attitude and a commitment to delivering exceptional customer service.
• Availability for flexible scheduling, including weekdays, evenings, and weekends.

Responsibilities

• Greet guests and students with a friendly and professional demeanor.
• Manage incoming phone calls and inquiries, providing accurate information about our programs and services.
• Schedule appointments for beauty treatments and consultations.
• Maintain accurate records of client interactions and appointment details.
• Address guest concerns and inquiries promptly, providing solutions and support.
• Work collaboratively with team members to enhance the guest experience.
• Assist with administrative tasks as required to support overall operations.

Skills

Customer service

Communication

Multitasking

Organization

CRM software

Microsoft Office

Proactive attitude

Education

High school diploma or equivalent

Hospitality or customer service education a plus

Tools

CRM software

MS Office

Job description

Join Our Team as a Guest Service Representative at Tricoci University!

Tricoci University of Beauty Culture is a leader in beauty education, focused on providing students with the skills they need to excel in the beauty industry. We are dedicated to creating a welcoming environment for our students and clients, emphasizing exceptional customer service.

Position Overview

As a Guest Service Representative, you will serve as the vital link between our guests and our educational services. Your primary responsibility will be to ensure that each visitor receives outstanding service, making their experience with us memorable and enjoyable.

Key Responsibilities

• Greet guests and students with a friendly and professional demeanor
• Manage incoming phone calls and inquiries, providing accurate information about our programs and services
• Schedule appointments for beauty treatments and consultations
• Maintain accurate records of client interactions and appointment details
• Address guest concerns and inquiries promptly, providing solutions and support
• Work collaboratively with team members to enhance the guest experience
• Assist with administrative tasks as required to support overall operations

Why Work With Us?

• Be a part of a respected institution dedicated to student success and beauty education
• Enjoy a collaborative and supportive work environment
• Opportunities for personal and professional growth within the beauty industry
• Flexible hours to support work-life balance
• Employee discounts on beauty services and products

Requirements

• High school diploma or equivalent; additional education in hospitality or customer service is an advantage
• Previous experience in customer service or guest relations is preferred
• Excellent communication skills and a friendly, approachable demeanor
• Strong organizational and multitasking abilities to manage varying responsibilities
• Proficiency in Microsoft Office Suite; experience with CRM software is a plus
• A proactive attitude and a commitment to delivering exceptional customer service
• Availability for flexible scheduling, including weekdays, evenings, and weekends

Benefits

• Generous Paid Time Off
• 401K Plan
• Access to Continuing Education Units (CEU) Classes
• Complimentary Services at our Student Clinic
• Product Discounts
• Opportunities for Career Advancement
• A Rewarding and Dynamic Work Environment

In support of the pay transparency laws enacted across the country, the expected salary range for this position is between $15.00 and $16.20/hr. Actual pay will be adjusted based on job-related factors permitted by law, such as experience and training; geographic location; licensure and certificates; market factors; departmental budgets; and responsibility.