Guest Service Pro - Warm Welcomes + Travel Perks

Hilton; Omaha (NE); On-site; USD 26,000 - 42,000; Full time

Benefits offered by this job

Travel perks

ESPP

Paid parental leave

Caregiving support

Crisis concierge

EAP

PTO

Health & welfare benefits

Retirement plans

Job summary

Hilton in Omaha is seeking a Guest Service Agent to ensure a seamless check-in and check-out experience while delivering the light and warmth of hospitality to every guest.

You will greet guests, verify details, issue keys, and provide welcome materials. Build knowledge of hotel offerings, local area information, and promotions to assist guests and maximize service quality throughout their stay.

Qualifications

• A passion for spreading the light and warmth of Hospitality.
• Acting with Integrity and always doing the right thing.
• Inspiring others through Leadership.
• A belief that Teamwork drives the best outcomes.
• A sense of Ownership and accountability.
• A focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

Responsibilities

• Deliver a warm welcome: Greet guests upon arrival and complete the check-in process, including verifying details, assigning rooms, issuing keys, and providing welcome materials or bell service assistance.
• Support efficient check-out: Process guest departures by verifying charges, handling payments, issuing receipts, and using the point-of-sale system accurately.
• Provide hotel and local knowledge: Demonstrate comprehensive knowledge of hotel offerings, room types, rates, promotions, and local area information to assist with guest inquiries.
• Promote hotel services: Use up-selling techniques to recommend hotel amenities and maximize room and service revenue.
• Delight our guests: Respond to guest requests, resolve concerns with care and urgency, and effectively manage messages and communications.

Job description

Hilton in Omaha is seeking a Guest Service Agent to ensure a seamless check-in and check-out experience while delivering the light and warmth of hospitality to every guest.

You will greet guests, verify details, issue keys, and provide welcome materials. Build knowledge of hotel offerings, local area information, and promotions to assist guests and maximize service quality throughout their stay.