Guest Service Agent: Deliver Warm Welcomes & Memorable Stays

Hilton; Columbus (OH); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Travel discounts

Employee stock purchase

Parental leave

Caregiving support

Crisis concierge

Mental health resources

Paid time off

Health benefits

Retirement plans

Job summary

Hilton in Columbus, OH is seeking a Guest Service Agent to ensure smooth check-in and check-out while delivering the warm, light-filled hospitality Hilton is known for. You will greet guests, provide local information, and help create memorable stays across our trusted brand.

Ideal candidates are friendly, professional, and eager to assist guests with a focus on service excellence and teamwork. This role invites you to contribute to a positive guest experience daily.

Qualifications

Responsibilities

• Deliver a warm welcome: Greet guests upon arrival and complete the check-in process, including verifying details, assigning rooms, issuing keys, and providing welcome materials or bell service assistance
• Support efficient check-out: Process guest departures by verifying charges, handling payments, issuing receipts, and using the point-of-sale system accurately
• Provide hotel and local knowledge: Demonstrate comprehensive knowledge of hotel offerings, room types, rates, promotions, and local area information to assist with guest inquiries
• Promote hotel services: Use up-selling techniques to recommend hotel amenities and maximize room and service revenue
• Delight our guests: Respond to guest requests, resolve concerns with care and urgency, and effectively manage messages and communications

Job description

Hilton in Columbus, OH is seeking a Guest Service Agent to ensure smooth check-in and check-out while delivering the warm, light-filled hospitality Hilton is known for. You will greet guests, provide local information, and help create memorable stays across our trusted brand.

Ideal candidates are friendly, professional, and eager to assist guests with a focus on service excellence and teamwork. This role invites you to contribute to a positive guest experience daily.