Guest Service Champion: Warm Welcomes & Upgrades

Hilton; Key West (FL); On-site; USD 25,000 - 40,000; Full time

Benefits offered by this job

Travel perks

ESPP

Parental leave

Caregiving support

Crisis concierge

Mental health resources

PTO

Health benefits

Retirement plans

Job summary

Hilton is seeking a Guest Service Agent to deliver warm hospitality at the front desk in Key West, FL. You’ll manage check-in and check-out processes, assist guests with inquiries, and provide knowledgeable recommendations to enrich each stay.

In this role, you’ll use the POS system, upsell hotel services, and collaborate with team members to ensure smooth operations. Hilton emphasizes guest satisfaction, career growth, and a supportive work environment.

Qualifications

• Excellent communication skills and a welcoming demeanor.
• Ability to assist guests with inquiries and requests promptly.
• Ability to upsell hotel services to enhance guest experience.

Responsibilities

• Greet guests with warmth and complete check-in/check-out accurately.
• Process charges and payments using the POS system; issue receipts.
• Provide information about hotel offerings, room types, rates, promotions, and local attractions.
• Promote hotel services to maximize revenue from rooms and amenities.
• Respond to guest requests with care, resolve issues, and manage messages.

Skills

Warm communication

Guest service excellence

Upselling skills

Tools

POS system

Knowledge of local area

Job description

Hilton is seeking a Guest Service Agent to deliver warm hospitality at the front desk in Key West, FL. You’ll manage check-in and check-out processes, assist guests with inquiries, and provide knowledgeable recommendations to enrich each stay.

In this role, you’ll use the POS system, upsell hotel services, and collaborate with team members to ensure smooth operations. Hilton emphasizes guest satisfaction, career growth, and a supportive work environment.