Guest Experience Concierge

Hilton; BLOOMINGTON (MN); On-site; USD 2,066,000 - 2,617,000; Full time

Benefits offered by this job

DailyPay

Medical Insurance

Mental health resources

PTO

Go Hilton travel program

Parental leave

Guild Education access

401K plan and company match

ESPP

Career growth

Employee Resource Groups

Recognition programs

Hilton Honors Enrollment Incentive

Upsell Incentive

Job summary

Hilton in Bloomington, MN is seeking a Guest Service Agent to provide a seamless arrival and departure experience. You will greet guests, verify details, issue keys, and offer welcome materials as part of a warm, hospitality-driven stay.

Responsibilities include handling check-outs, processing payments, and offering local knowledge to enhance guest satisfaction. A proactive, care-driven approach and strong communication are essential to succeed.

Qualifications

• Guest service mindset and a friendly demeanor.
• Strong communication and interpersonal skills.

Responsibilities

• Greet guests upon arrival and complete the check-in process.
• Assist with check-out by processing charges and payments.
• Provide hotel information and local recommendations.
• Promote hotel services and upsell amenities to guests.
• Respond to guest requests with care and urgency.

Job description

Hilton in Bloomington, MN is seeking a Guest Service Agent to provide a seamless arrival and departure experience. You will greet guests, verify details, issue keys, and offer welcome materials as part of a warm, hospitality-driven stay.

Responsibilities include handling check-outs, processing payments, and offering local knowledge to enhance guest satisfaction. A proactive, care-driven approach and strong communication are essential to succeed.